Carel Chris Van Dyk

Experience

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  Filmatic Packaging Systems (PTY) Ltd (A Subsidiary of the Trepko Group of Companies - Denmark)

  Mar 2013 - Mar 2013

  Engineering Intern

  As Engineering Intern, I assisted in designing and developing top-tier packaging systems and filling machines, conducted thorough machine acceptance testing, and optimised production parameters for seamless process line integration.

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  HySA Systems

  Jun 2014 - Jun 2014

  Engineering Intern

  As Engineering Intern, I assisted the design and development phase of a Li-ion Battery System to be used in Hydrogen Fuel Cell Vehicles (FCV) that, when successful, would spill over into the mainstream automotive industry.

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  Triocon Consulting Engineers Cape Town (Pty) Ltd

  Jun 2015 - Jun 2015

  Engineering Intern

  As Engineering Intern, I gained experience in mechanical design, ventilation systems, kitchen canopy extraction systems, water reticulation systems for rural schools, and conducted on-site inspections and surveys.

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  Audi Centre Cape Town

  Jun 2016 - Jun 2016

  Engineering Intern

  I worked at Audi Centre Cape Town for one month as an engineering intern student to gain knowledge and experience in the Automotive industry. My responsibilities included servicing the vehicles, completing job sheets and assisting in any additional capacity.

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  Biomedical Engineering Research Group

  Jan 2017 - Feb 2019

  Project Manager | Mechatronic Engineer

  As a Mechatronic Engineering Master’s student, I successfully guided my Master’s project through all its defined phases, from initial planning to final delivery. I set clear and attainable project objectives, ensuring that all milestones were met within the established timelines and budgets. My responsibilities included tracking project deliverables and costs, providing detailed reports that met required standards and deadlines, and managing the project's scope effectively.

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  Innovation4life (Pty) Ltd.

  Feb 2018 - Nov 2018

  Project Engineer

  As the only Project Manager, I successfully oversaw four individual Biomedical Engineering Masters projects, managing all aspects from project schedules to budget oversight. I was responsible for monitoring, reporting, and documenting project progress to ensure transparency and alignment with project goals. My role involved maintaining strong communication with stakeholders and customers to ensure their satisfaction and involvement throughout the project lifecycle.In addition to these responsibilities, I played a key role in product development, ensuring that each project met its technical and functional objectives. I also liaised with suppliers to coordinate resources and materials necessary for project success. My focus on meticulous planning, effective communication, and stakeholder engagement ensured that each project was completed on time and within budget. Show less

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  Triz Engineering Solutions

  Feb 2019 - Jul 2020

  Mechatronic Engineer

  As a Mechatronic Engineer, I played a pivotal part in the design and development of a fully electric prototype truck in the United States. I was instrumental in leading the vehicle integration between our in-house designed chassis and an external refuse bodybuilder supplier, ensuring seamless collaboration and a high-quality final product. I successfully managed all supplier engagement and relations, coordinating the procurement of all electrical harness components necessary for the vehicle prototype.In addition to technical contributions, I took charge of compiling cost breakdowns and managing budgets, ensuring that the project remained financially viable. I liaised with overseas suppliers and customers, providing creative and technically feasible solutions that resulted in cost savings, service improvements, and enhanced product performance. My role required a balance of technical acumen, project management skills, and strategic thinking to drive the project forward and achieve its goals. Show less

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  The Delta

  Aug 2020 - May 2022

  Product Manager

  As Product Manager, I successfully managed the entire product lifecycle of multiple software development projects, taking it from validation through to growth. I also led a team of eight full-time employees, fostering strong relationships with both stakeholders and clients to drive product success. One of my notable achievements was the development and integration of the first international interoperable COVID-19 contact tracing application within Salesforce’s Work.com suite, a critical solution that supported businesses in reopening their workplaces swiftly and safely.Additionally, I stepped into the role of Technical Project Manager for three months, overseeing a team of over 30 developers and spearheading the recruitment of more than eight new employees. My leadership extended to chairing a cross-functional Information Security Committee, where I ensured compliance with ISO27000 standards and oversaw the creation of essential policy documentation. Show less

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  Playbook®

  Jun 2022 - Mar 2023

  Senior Product Manager

  As Senior Product Manager, I was responsible for overseeing the entire product lifecycle, from strategic planning through execution. I collaborated closely with cross-functional teams to define the product vision and roadmap, ensuring alignment with business objectives. I managed product development, prioritised features based on user needs and market trends, and ensured timely delivery.

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  Stitch

  Apr 2023 - now

  As Client Success Manager, my role involved owning, managing, and growing a national and international enterprise client portfolio. I was the strategic advisor and primary point of contact for some of our largest clients (account size of $100k+ per month) while managing relationships at all levels of the global client base, including executives, middle-layer management, and operational team members. I also worked closely with various internal Stitch teams, such as sales, marketing, support, product managers, engineering, and our c-suite, to direct our business efforts and build world-class partnerships with our clients. Show less

  • Client Operations Manager

    May 2024 - now

  • Customer Success Manager

    Apr 2023 - Apr 2024