Leoniris Ledezma

Experience

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  Atento Venezuela S.A

  Apr 2007 - Apr 2010

  Service 0800ACTIVAR of Movilnet, cellular company in Venezuela. Recruiter and selection processes, with dynamics for customer service teams. Psychological evaluation with tests and interviews (individual and group).

  • Call center supervisor

    Oct 2008 - Apr 2010

  • Asistente de selección

    Apr 2007 - Oct 2008
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  Ministerio del Poder Popular para Relaciones Exteriores

  Jan 2011 - Dec 2012

  TV Producer & Journalist

  Audiovisual producer for the Office of Communications and Institutional Relations. Realization of institutional videos. Reporting, broadcaster and press duties on political and diplomatic environments. Producer of international news program.

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  Avila Tv (Local channel)

  Feb 2013 - Jul 2013

  Press Senior Coordinator

  Coordination of press team (journalists & operations). Strategy and logistics for massive/Live events and Recorded programs for Local Channel. Evaluation and approval of all audiovisual material before going Live.

• 

  Viacom

  Oct 2013 - Jul 2016

  Traffic Planner/Scheduler

  Commercial spots planner. Contract approval. Grid setting with daily programming for MTv Brasil & Nickelodeon channels.

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  Eventbrite

  Jun 2018 - Aug 2020

  Support to creators and attendees in the self-management of platform (events live or online) through email, chat and telephone, for Latam and Brazil. Participation in initiatives with the community (#Briteimpact and #EngagementTeam): taking photos, videos and testimonials, also as speaker at benefit events and as storyteller in-company. Support to creators and attendees in the self-management of platform (live or online events), through email, chat, telephone and mobile applications for Latam, Spain and the Portuguese market. Helping to create content for the Evenbrite's blog in Argentina.

  • Customer Experience Specialist I (CX)

    Dec 2019 - Aug 2020

  • Customer Experience Representative (CX)

    Jun 2018 - Dec 2019
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  Planeta9 MKT

  Aug 2020 - now

  Designer & Social Media Manager

  - Branding. Graphic design. Video edition.- Community & engagement manager. Content and strategy for networks.- Digital MKT for social networks for SMEs and entrepreneurs.- Extensive digital experience in campaign management, monitoring and optimization with Google Ads, Social Media Ads, campaign analysis and KPI monitoring.- Experience in building audiences from scratch and audience segmentation strategies.

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  DigitalMind

  Feb 2022 - Feb 2025

  Marketing & Ads Teacher

  - Preparation of material and content - Teaching online classes on Digital Marketing, Digital Advertising and Content Marketing (zoom/meet)- Educational Platform Management- Student tutor - Review/feedback of practices and final workshops

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  The curious Beetle

  Aug 2022 - Aug 2024

  Community Manager

  -Bcorp- Expert in community management, programming and strategic distribution of content in Social Media. Editing of reels and stories.- Experience in setting up and using marketing automation tools, CRM and Ai tools.- Collaboration in the planning and realization of graphic and audiovisual content, for external client projects (ITC/UN)

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  Universidad Tecnológica Nacional (UTN)

  Mar 2023 - Dec 2024

  MKT Teacher

  - Preparación de material y contenido del curso- Dictado de clases online sobre Marketing Digital, Publicidad digital y Marketing de contenidos, vía zoom/meet- Gestión de Plataforma educativa- Tutora de alumnos durante el cursado- Revisión/feedback de prácticas y trabajos integradores finales