William Clayton

Experience

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  United States Air Force

  Feb 2000 - Sept 2004

  Telecommunications Technician 2E1X1

  As a Microwave, Satellite, and Telemetry Technician, I maintained, troubleshooted, and provisioned diverse telecommunication system components. This included mobile ground-based microwave equipment, satellite terminal sites, and microwave tower sites in support of the Air Force.

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  Ray Nixon and Associates

  Jan 2004 - Jan 2005

  Drive Test Engineer

  Drove around different markets to make 911 calls, collecting GPS data for the E-911 system. Used various cellphone technologies to assist AT&T in improving E-911 accuracy.

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  Cingular Wireless

  Jan 2005 - Jan 2006

  Customer Service Representative

  Delivered customer service via phone for Cingular cellphone service subscribers, addressing billing inquiries, explaining bills, and providing guidance on cellphone operations. Utilized a ticketing system to document customer interactions and issue resolutions.

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  NCS Technologies

  Jan 2006 - Jan 2007

  Microwave Radio Technician

  Installed and provisioned telecommunications equipment, encompassing indoor cell sites and outdoor cabinet sites. Conducted installations of microwave radios and multiplexers, alongside the termination of copper T1 connections to wire-wrap connections on the radios' back panels. Implemented provisioning procedures for microwave radios and multiplexers.

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  The Wireless Workforce

  Jul 2015 - Jan 2016

  Microwave Radio Technician

  Deployed telecommunications infrastructure at cell sites and conducted provisioning operations. Ascended towers to conduct antenna placement surveys. Operated a company vehicle equipped with a trailer to facilitate the transportation and installation of equipment within cell sites.

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  Conifex Timber Inc.

  Mar 2018 - Aug 2018

  Help Desk Support Technician Intern

  I supported internal clients by troubleshooting various technical issues, including printers, networking, software, and security updates. I managed tasks using ticketing systems and communicated solutions through phone, email, and in-person interactions.

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  South Arkansas Community College

  Jan 2019 - Dec 2019

  IT Support Specialist Student Intern

  I supported school operations by re-imaging computers, setting up CAT 6 connections in classrooms, and configuring computers for faculty offices and student classrooms.

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  Cisco

  Oct 2019 - Nov 2019

  Student Staff

  I had the honor of being part of the esteemed Talent Bridge Dream Team at the Partner Summit 2019 in Las Vegas. Collaborating closely with Cisco network engineers and corporate leaders, we spearheaded efforts to highlight the wide array of opportunities accessible to military veterans and active members seeking education and employment pathways within Cisco. It was a fulfilling experience showcasing the potential for career growth and development in the tech industry for our dedicated servicemen and women. Show less

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  Amazon Web Services (AWS)

  Dec 2019 - Mar 2024

  Decom Technician L3

  I assisted the operations team in decommissioning racks by coordinating with internal departments and external vendors to ensure the smooth site exit of legacy rack equipment. Perform server break-fix tasks and utilize ticketing systems to track progress. Additionally, I contributed to the maintenance of destruction equipment to support proper disposal procedures.

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  Western Governors University

  Apr 2022 - now

  Cyber Security Student