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James Bailey

James Bailey

Technical Support Representative

Followers of James Bailey399 followers
location of James BaileyGreen Bay, Wisconsin, United States

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  • Timeline

  • About me

    Senior Engineer on the Communication & Collaboration Technologies team at American Family Insurance

  • Education

    • NWTC

      1996 - 1998
      Computer Technology/Computer Systems Technology

      Activities and Societies: Completed courses in Visual Basic,C+,HTML Word, Excel, Access, Computer Hardware and Basic Networking Structure. Micro-Computer Specialist Focusing on Office integration and developement.

  • Experience

    • Green Bay Online - a division on DCT Technologies

      Jan 1996 - Jan 1998
      Technical Support Representative

      Worked in top level support for Internet Customer service Helpdesk. Responsible for troubleshooting hardware and software problems on IBM and Apple Macintosh PCs. Repaired IBM and Macintosh PC hardware.

    • Infinity Technology, Inc.

      Jan 1998 - Jan 2000
      Technician

      Installed and maintained Lucent Communication Systems. Installed and maintained peer to peer networks and client server networks as related to internet and network computing. Top tear support for internet customer service helpdesk. Responsible for troubleshooting hardware and software problems on IBM and Apple Macintosh PCs. Supported Web Hosting and Design on LINUX operating systems running on apache web server with FrontPage support. Supported Web Hosting and Design on a Microsoft IIS serves with ASP and FrontPage Support. Trained clients on how to build and implement E-business solutions. Trained clients on basic to advanced computer competency. Worked as an inside sales representative Show less

    • Black and Tan Grille

      Sept 2005 - Dec 2006
      Chef

      Prepaired american fusion cusine.

    • Quincy's Restaurant

      Jan 2007 - Mar 2009
      Chef

      Located in the Bellin Building Downtown, Serving Upscale Amarican Fusion cusine. Closed down in March of 2009 and now is the Location of the Black and Tan Grille.

    • CONNECT, powered by American Family Insurance

      Mar 2009 - May 2024

      Business Project Coordinator “The opinions here are mine alone.”

      • Sharepoint Developer

        Aug 2018 - May 2024

      • Project Coordinator

        Apr 2015 - Aug 2018

      • Sr Customer Service Associate - OCU

        Mar 2009 - Apr 2015

    • American Family Insurance

      Apr 2024 - now
      Senior Engineer

  • Licenses & Certifications

    • Coveo Platform Developer Essentials

      Coveo
      May 2021
      View certificate certificate

    • Amazon Web Services Cloud Practitioner

      Amazon Web Services (AWS)