David James

Experience

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  Skyline Mitsubishi

  Jul 2012 - Sept 2012

  Car Salesman

  • Met all customer support guidelines including service levels, handle time and productivity. • Developed and implemented a comprehensive salesperson training program.

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  Professional Bureau of Collections of Maryland

  Oct 2012 - Feb 2014

  Collector

  • Contacted customers to update profiles and negotiate payment plans or settlement offers.• Trained new hires to enable them to use the collecting platform correctly.• Created new contests to keep employees engaged.

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  Southwest Credit Systems, L.P.

  Feb 2014 - Sept 2014

  Collector

  • Provided customer service to customers by negotiating payment plans.• Provided education to customers regarding their rights under the Fair Credit Reporting Act. • Cross-trained new employees on the software platform, sensitivity skills and negotiating techniques to insure the best possible settlement outcomes. • Acted as team leader within my collections group creating performance metrics and incentive contests fully engaging the employees.

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  The Reed Group

  Oct 2014 - Dec 2014

  CSS

  • Efficiently handled incoming calls assisting the employees of our customers with filing FMLA and STD claims using LeavePro software. • Investigated and resolved customer inquiries and complaints in an empathetic manner.• Maintained accurate correspondence with employee regarding status of their claims.• Sent accurate paperwork, including attaching required support documentation to doctors and employees.• Reported intermittent time for customers in their system.• Cross-trained and backed up other customer service agents.• Met all customer call guidelines including service levels, handle time and productivity.• Promptly responded to inquiries and requests from prospective customers. • Facilitated inter-departmental communication to provide effective customer support.• Served as an effective liaison between customers and internal department. Show less

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  HOMESTEAD MANAGEMENT

  Apr 2015 - now

  Community Manager

  • Provide quality customer service to Home Owner Association members. • Diagnose issues, arrange course of action, monitor and resolve issues. • Create work orders involving daily contact with contractors with follow-up as necessary. • Develop, review and present property operating and capital budgets. • Manage all Association finances including proper invoice coding. • Conduct weekly property inspections identifying issues and violations and initiating proper corrective action. • Prepare agendas, Board materials and participate in monthly Board meetings. • Responsible emergency on call procedures, quarterly. • Create RFP’s and other bid proposals for contractors. • Process all status letters and title. Show less