Rajdeep Mukherjee

Experience

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  Tata Consultancy Services

  Jun 2011 - Nov 2014

  Content Specialist

  Responsibilities:: • Supporting all documentation Services including Publishing Newsletters, Reports and creating training materials, writing blogs.• Analyzing geographic market and research public trends to publish survey reports. • Maintaining Social Blogs. • Analyzing different CRM and create SOP documents.• Understanding audience’s issue and logging incident tickets to the resolver team.• Creating PPT’s for multiple projects.• Creating Training Materials.• Managing Document Repositories, crating Flow Charts as part of Standard Operating Processes using Visual Basics. Show less

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  Honeywell Technology Solutions, Inc.

  Jan 2015 - May 2016

  Information Developer

  Responsibilities: • Authored two 500+ page software user guides for alarm automation software and created an enterprise-level documentation system that is still in use today. • Managed the documentation system by creating and designing templates.• Wrote and edited technical white papers for internal and external customers.• Created document repository using SharePoint and Wiki tools.• Developed training curriculum and agendas for annual user group meetings. • Incorporated customer feedback to improve quality of training materials while working with other corporate trainers.• Experience in writing Technical Content, articles, documents, user manuals, screen tips, tool tips, and Installation guides.• Excellent written and oral communication skills, interpersonal skills, quick learner, versatile, adaptable to new methodologies.• Knowledge of DDLC, SDLC, AGILE methodology, Scrum, Version Control system.• Conceptual knowledge of API documents, Structure authoring, Single sourcing, DITA, and XML. Show less

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  Unisys

  Sept 2018 - Dec 2019

  Technical Writer

  Responsibilities:• Experience writing and editing technical documents, including user manuals, white papers, annual reports, presentations, tutorials, and Web content.• Excel at working with subject-matter experts to gather information, identify relevant data and audiences, and write documents that are clear and user friendly.• Outstanding technical skills. Adept with formatting programs and content management systems.• Create training programs and study guides. Maintain training materials and update documents after each product release.• Planned, wrote, and edited operational and instructional manuals, as well as maintenance and test procedures, for paper- and Web-based publications like HTML language.• Conceptual knowledge of API documents, Structure authoring, Single sourcing, DITA, Topic based authoring, Context sensitive help and XML.• Documented engineering processes and specifications for software development lifecycle, product delivery, and product and patch releases.• Wrote, edited, and formatted white papers.• Helped develop user manuals, program documentation, training manuals, and operational procedures.• Assisted in maintenance and updates of documents after application and business changes occurred.• Liaised with IT staff to ensure quality, timeliness, and efficiency of technical document updates.• Ability to create various components in a document such as, cover pages, styles, TOC, TOF, index, header and footer, navigations, tables, flow charts, screenshots etc.• Analyze or study the audience to learn their needs and write the document as per their understanding level.• Adhered to Microsoft Style guides and Information mapping principles to create a consistent, easy to read, easy to search and presentable documents.• Basic Knowledge of tools like Camtasia, Captivate, Madcap flare. Show less

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  ABB

  Mar 2020 - Apr 2022

  Sr. Tech Writer (IC)

  Environment : PLC & DCSProject Timeline : March 2020 – April 2022DescriptionContent Management System & Technical Documentation focusing on Improving the quality of Product Documentation.Role:• Integrated with Product Development, Product Support, and Quality Assurance to manage content in the Knowledge Base on customized document creation and project completion.• Wrote and published user manuals, release notes, whitepapers, and design/functional support solutions.• Worked with development team in an agile environment to define, develop and deliver product documents such as installation guide and manuals, operation manuals, configuration manuals and release notes. • While also furthering documentation improvement initiatives as part of the Content Engineering & Management group. • Thus, established process improvement strategies that created client support efficiency by notifying clients on necessary, features and improvements.• Mentored and coached peers in areas of project responsibilities.• Consistently delivered service documentation on-time for multiple projects.• Overcame a variety of challenges such as tight and ever-changing deadlines. Merger of teams, along with documentation software technical issues and resource reductions. Show less

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  Covalensedigital

  May 2022 - Jul 2024

  Senior Technical Writer

  Responsibilities:• Integrated with Product Development, Product Support, and Quality Assurance to manage content in the Knowledge Base on customized document creation and project completion.• Wrote and published user manuals, release notes, whitepapers, and design/functional support solutions.• Worked with development team in an agile environment to define, develop and deliver product documents such as installation guide and manuals, operation manuals, configuration manuals and release notes. • While also furthering documentation improvement initiatives as part of the Content Engineering & Management group. • Thus, established process improvement strategies that created client support efficiency by notifying clients on necessary, features and improvements.• Mentored and coached peers in areas of project responsibilities.• Consistently delivered service documentation on-time for multiple projects.• Overcame a variety of challenges such as tight and ever-changing deadlines. Merger of teams, along with documentation software technical issues and resource reductions. Show less

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  Applied Materials

  Jul 2024 - now

  Lead Technical Writer