Simon McCann

Experience

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  Promocom

  Jun 2002 - May 2005

  Customer Service Assistant

  Ensured a first class level of service to customers via the telephone; handled and resolved all customer queries and complaints

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  Self Employed

  Sept 2002 - Jan 2016

  Performance Artist / Dance Instructor / Model

  Worked as a performing artist and choreographer throughout the UK and internationally in various theatre/stage productions including musicals, pantomimes, music videos, fashion shows, modelling campaigns & advertisements, films/motion pictures and several TV commercials: Gaiety, Olympia & Bord Gais Theatre, Nike, Pizza Hut, RTE, TV3, MTV, Dream City (Japan)• Ensemble member in 'Chitty Chitty Bang Bang' 2009/10, No.1 UK & International Musical Tour • Dancer for Dame Shirley Bassey at 'The Royal Variety Performance' 2005 - Wales Millennium Theatre• Resident Dancer and co-choreographer of 'WAM BAM', Burlesque Supper Club/Cabaret Show which played at the Café De Paris, Hippodrome Theatre (Leicester Square, London) and the Bloomsbury Ballroom for over 4 years• Dance Captain and first cover for Aladdin at "Aladdin" Gaiety Theatre, Dublin 2010-11• Modelling Credits include: 'Aussiebum/Prowler 2014 Catwalk Performance London', '6000AD Clothing', 'SUKREW Underwear', 'GD Photoarts - Featured Front Cover Model', ‘KOOCULO London - Lycra Edition’, ‘GayTimes Magazine - Full Page Feature', 'QX Magazine - Front Cover Model', 'Fittings Division', 'Expectations London'• Gained 6 years’ experience as a dance instructor, teaching commercial jazz and musical theatre at National Performing Arts School (NPAS), Dublin and Dance Theatre of Ireland (DTI) Dublin and also teaching part time musical theatre workshops throughout London and the UK• Taught students aged 5-25 years old throughout the UK and Ireland• Assisted with the monitoring and evaluation of pupils’ progress • Planned, prepared and presented lessons that catered for the needs of the whole ability and age range• Motivated students with enthusiastic and imaginative routines Show less

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  Debenhams Style Café

  Jan 2007 - Mar 2008

  Food Server / Waiter

  Food Server/Waiter

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  Restaurants at Work

  Jan 2008 - Nov 2008

  Database Coordinator / Telesales Operator

  Telesales and telemarketing operator and database coordinator. • Sourcing and coordinating new sales appointments for the sales manager and sourcing new in-house catering contracts

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  TBC Management / Harrods

  Feb 2008 - Apr 2009

  Sales Assistant

  Sales Assistant at Harrods Beauty Hall / Perfumery / Cosmetics.• Counter cover and promotional sales assistant for prestigious luxury brands including Chanel, Creed, Hugo Boss, Tom Ford and Hermés• Often requested personally by brand name representatives for additional counter cover services and special promotional projects based on previous outstanding customer service and sales records

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  RSVP Media Ltd

  Feb 2009 - Nov 2009

  Telesales Operator

  Telemarketing, Telesales operator and Database Coordinator

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  Old Comptons Bar

  Apr 2011 - Jun 2012

  Barman

  Trusted Barman in a very busy, demanding West End pub

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  Z/Yen Group Limited

  Feb 2013 - Jan 2014

  Project Analyst / Administrative Assistant / Database Controller

  Quickly and accurately inputted data into company databases for one of the UK’s largest trade unions “UNISON” with 1M+ active members. • Demonstrated proficiencies using SharePoint to update files for the firm’s Intranet document management system• Dealt with requests for information effectively; provided a point of excellence for customer/client enquiries

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  BOUYGUES UK

  Feb 2014 - Mar 2014

  Team HR Administrator / Contracts Co-ordinator

  (Temporary contract role) Supported the HR Manager and Assistant Manager by completing PA duties such as diary/meeting management. • Charged with preparing all confidential offer letters and contracts of employment for new employees

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  SimonSuarez Designs

  Jun 2014 - Jan 2015

  Administrator / Designer / Marketing Coordinator

  Made significant contributions to this fashion/club and party wear company by designing and commissioning a wide spectrum of accessories and clothing. Cultivated and maintained customer and supplier relationships. • Managed administrative tasks using spreadsheets, social media, and personal networks to market products online

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  Edgile Properties

  Mar 2016 - May 2016

  Lettings Negotiator / Administrator

  • Provided professional administrative support to a team of 4 staff including 2 company directors• Liaised with potential new clients/tenants and showed them various properties all around central London and surrounding areas• Negotiated with agents and estate management companies to gain new properties for the company to sub-let and manage• Accurately refreshed and updated the company’s web-based project management software program on a daily basis • Regularly updated the company’s online property listings, images and information online Show less

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  Premier Physiotherapy

  Jul 2016 - Nov 2018

  Corporate Massage Therapist

  Part-time Contractor/Corporate Massage Therapist.• Provided on-site chair and table massage for all staff members at ‘James Hardie’ in the city centre

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  TP Robinson

  Oct 2017 - Nov 2018

  Law Clerk

  • Lodged all confidential legal documents at the Four Courts and District / Circuit / Family Courts• Handled proof reading of deeds, updating documents schedules, maintained mortgage files, created spreadsheets, scanned documents and attached them to corresponding case files on ‘Keyhouse’ software • Processed incoming and outgoing mail and DX deliveries

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  Quantcast

  Nov 2018 - Sept 2019

  Front Desk Coordinator / Events Administrator

  Office Administration - Events Lead - Workplace Experience Coordinator - Culture Club Lead - Workplace Operations - Vendor/Facilities Management - Corporate Events - Front Desk Coordination.• Handling facilities ticketing system and achieved 90% customer satisfaction• Communicating internally with staff and building management• Liaising externally with vendors, clients, suppliers and service technicians• Coordinating with the Accounting Department on outstanding invoices; completing periodic monthly audits and processing expenses in Concur• Managing all company security access badges and parking facilities• Onboarding all new hires and providing orientation tours• Organising, creating and promoting 20+ corporate events and serving as an active member of the local Culture Club• Managing all day to day administrative tasks; office and catering supplies and providing support for a multitude of ad-hoc requests• Owning front desk responsibilities; greeting employees, checking-in visitors, welcoming clients with outstanding customer serviceI am passionate about creating visibility and awareness in the workplace around diversity and inclusion. During my time at Quantcast, I received global recognition for my contributions to the Pride Alliance Diversity & Inclusion network, as a result of taking the initiative to introduce a new educational aspect to the Pride celebrations. I created and organised the 2019 Pride Event in Dublin and brought in an external speaker to enhance awareness on the topic. Show less

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  WeWork

  Oct 2019 - Apr 2024

  As a Community Lead/Enterprise Account Manager, we are integral to delivering an uncompromised and elevated member experience in the WeWork Dublin Market while maintaining our global standards and sustainability commitments. We build relationships through meaningful interactions and curating inspiring events based on our members’ interests, introducing members to each other for business/collaborative opportunities, and creating a welcoming environment for members and their guests.• Building a welcoming and collaborative community environment amongst our members through personalised communication, incorporating a collaborative culture and building relationships between members• Owning/leading front desk responsibilities: greeting employees, checking-in visitors, welcoming clients with warmth and outstanding customer service• Demonstrated strong written and verbal communication skills, confidently managing difficult conversations with tact and diplomacy • Enterprise account management: delivering client satisfaction with practical problem-solving techniques• Event management: creating and promoting an engaging events calendar executing value-driven, social events that encourage a sense of community in our space to deliver an outstanding member experience• Project management: ensuring all accounts complete a successful move-in/move-out process• Building Operations Lead: ensuring the building is fully operationally successful, conducting walkthroughs to address issues, escalating any recurring issues to my manager and/or relevant cross-functional teams• Creating social media content for LinkedIn and online platforms to advertise our services and spaces• Subject matter expert on member care and customer service. Delivering training as part of the learning team to all new WeWork employees across the UKI• Ability to remain positive in a high-pressure environment and embrace constant challenges with a can-do attitude Show less Front Desk Management | Events Team Lead | Member Engagement | Building Operations | Account Management - SMB’s, Dedicated Desks, Start-Ups & Sole Traders - WeWork Charlemont ExchangeWeWork is the Community of Creators. We provide hundreds of thousands of members around the world with the workspace, community and a multitude of unique services our members need to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living. My role as a Community Associate in WeWork Dublin is to be the primary point of contact for the entire community and essentially, act as 'the face' of WeWork.• Building a welcoming and collaborative community environment amongst our members through events and building relationships between members• Events Team Lead - Creating, Coordinating and facilitating over 20+ events per month for our members ensuring a vibrant and engaging atmosphere and interactive culture within our community. • Taking direction from the Community Lead and the Community Manager to support the Community Team and members across the Dublin market as necessary• Owning front desk responsibilities; greeting employees, checking-in visitors, welcoming clients with outstanding customer service• Ensuring that the building is fully operational and all processes are running efficiently• Engaging and tailored Account management for start-ups & sole traders• Adhering to agreed budgets on regular purchases & recording spends on multiple budget trackers• Ability to remain positive in a high-pressure environment and embrace constant challenges with a can-do attitude• Collaborating with peers to share best practices and streamline processes• Contributing creative ideas that tailor and enhance the community experience• Ownership of mail & packaging systems and distributing the weekly member newsletter Show less

  • Community / Workplace Experience Lead

    Dec 2021 - Apr 2024

  • Community Associate / Events Lead / Member Care Ambassador

    Oct 2019 - Dec 2021
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  Hibernia Real Estate Group Ltd

  Apr 2024 - now

  Events Manager / Workplace Experience Lead

  Hibernia Real Estate Group - Transforming Dublin Responsibly.