Samuel Astbury

Experience

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  NLH Express Deliveries Ltd

  Jan 2014 - Sept 2015

  Warehouse Operative/ Delivery Driver

  • Progression from Warehouse Operative to cover Transport Manager.• Effective planning to balance my responsibilities in the warehouse, office and on the road. • Management, composure and problem-solving skills to meet driver, warehouse and customer needs. • Strategic thinking to plan driver workloads and routes.• Subcontracted work for UPS, TNT, Hermes and XPD.

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  Blue Arrow

  Sept 2015 - May 2016

  Team Member

  • Flexibility and composure to adapt to changing roles, situations and individuals. • Strong time management, customer service and food hygiene skills.

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  Travelodge Hotels Limited

  Jul 2016 - Sept 2016

  Team Member

  • Successful time management of tasks to ensure smooth running of bar, kitchen and restaurant. • Record keeping, data entry and cash reconciliation.

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  Pret A Manger

  Sept 2016 - Dec 2017

  Team Leader

  • Opened 2 shops as a leader, helping to establish a brand, solve problems and grow sales.• Lead by example in maintaining high quality of customer service, administration and financial compliance. • Responsible for ordering, deliveries and stock management.• Identified and realised potential in others, including training and educational support.• Planned shifts, managed staff and solved customer disputes.

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  St John Ambulance

  Sept 2018 - Mar 2020

  National Medicine Supply Coordinator

  • Designed and implemented a new national service and governance framework, successfully delivering high-profile projects against key milestones.• Cultivated and managed strong relationships with key stakeholders, clearly communicating progress, securing buy-in, and sharing best practices. • Ensured service delivery; developed Standard Operating Procedures (SOPs) and drove continuous improvement while maintaining CQC/MHRA compliance. • Managed the day-to-day budgeting and financial reporting for national logistics service delivery and organisation medicine spending.• Recruited, developed and managed the Medicine Supply team.• Represented the Logistics team in cross-functional demand planning and EPRR for events of national significance. Show less

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  Mallinckrodt Pharmaceuticals

  Apr 2020 - Aug 2020

  Logistics Operations Coordinator

  • Proactively developed and optimised processes and systems to drive operational efficiency and enhance data quality. • Compiled and analysed performance data for the Logistics team, taking the lead in incident investigations and resolutions. • As the office Health and Safety lead, I adapted policies and processes during the initial phase of the COVID-19 Pandemic.• Identified and coordinated key projects aimed at continuous improvement and organisational effectiveness.

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  NHS Derby and Derbyshire CCG

  Aug 2020 - Apr 2022

  Senior Project Support Officer - Medicines Optimisation

  • Managed a diverse portfolio of projects, including: - The successful merging of two Medicine Order Line services. - The effective integration of a new EPR system. - The expansion of patient coverage by over 60% to all eligible practices, totalling a patient population of 1.1 million.• Led the resourcing, monitoring, implementation, and evaluation of projects, delivering complex business analysis, strong communication, and robust stakeholder management. • Led in developing, implementing, and managing technological improvements for medicines optimisation delivery.• Be a key senior management team member, significantly contributing to strategy and service development. Show less

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  Sheffield Health and Social Care NHS FT

  Apr 2022 - Jun 2024

  • I ensure that the service is efficient and well-managed. I review and organise activity across clinical staff groups and work collaboratively to set targets in line with performance requirements.• I lead the management team to drive delivery against quality measures and KPIs. This includes upskilling clinical teams in developing, receiving, understanding, and interpreting their performance data to inform service operations and respond to trends.• I actively engage with key stakeholders on contract management, commissioning, governance, service improvement and development.• I develop, implement, and monitor the service business plan and strategy.• I efficiently manage both clinical and non-clinical staff, holding responsibility for ensuring a culture of quality and performance.• I lead investigation of complaints, freedom of information (FOI) requests, and media inquiries for the service, collaborating closely with the complaints, FOI, and communications departments, as well as service users and relevant agencies.• I ensure the development of financial and management systems and controls that demonstrate cost-effective and efficient management of available resources and budget.• Work with the Clinical Lead and Highly Specialist Management Team to ensure delivery against external and internal performance management requirements. Including supporting clinical teams to develop, receive, understand and interpret their performance data.• Work with key stakeholders to lead and support work around governance, service improvement and development.• Development, implementation and monitoring of the service business plan.• Take delegated lead on the investigation of complaints, freedom of information (FOI) and media requests for the service.• Ensure the continued development of financial and management information systems and controls which achieve and demonstrate cost-effective and efficient management of available resources. Show less • Developed and maintained a robust performance framework, governance structures and processes. • Identified and addressed underperformance and data integrity, alerting the board to emerging trends.• Produced comprehensive performance reports and identified potential risks across the organisation. • Supported Clinical Directorate Leadership Teams in formulating and monitoring action plans relating to performance, service developments and projects.• Undertake development and/or project work as agreed with the Head of Performance and the Clinical Directorates’ Leadership Teams.• Led the development, implementation, and monitoring of Clinical Directorate business plans.• Supported tender opportunities and business cases.• Collaborated with senior management to oversee budgets, taking a leading role in managing the financial budgets of designated services and clinical areas. • Led a team of Directorate Information Analysts, Governance Officers, and Senior Administrators effectively. • Represented and advocated for Clinical Directorates at a senior level. • Contributed to the Trust’s organisational and corporate development.• Deputized for the Head of Performance and Clinical Directorate managers as necessary. Show less

  • Operations Manager

    Jun 2023 - Jun 2024

  • Business & Performance Manager - Highly Specialist Services

    Apr 2022 - Jul 2023
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  Turning Point

  Jun 2024 - now

  Senior Operations Manager

  • I actively monitor trends and best practices in mental health, identifying and implementing opportunities for performance improvement and innovation in service delivery. • I collaborate decisively with stakeholders to deliver contractual obligations, advance best practices, and facilitate continuous learning. • As budget holder, I lead the service in achieving financial targets through strategic financial forecasting, budget management, and cost-effective operations. • I implement and monitor operational performance, proactively addressing risks while consistently meeting KPIs and SLAs. • I ensure consistent delivery of quality outcomes in line with contractual obligations, addressing performance variances proactively and swiftly. • I effectively use quality management processes, establishing an infrastructure of independent checks and controls that inform essential practice changes. • I provide strong management and support to the Clinical Lead, ensuring the provision of safe and effective evidence-based treatment interventions. • I shape a positive team culture throughout the service through exemplary role modelling, coaching, and effective performance management of my direct reports, establishing these practices across the broader staff group. • I advocate for employee well-being and foster a sustainable workforce through strategic workforce and talent planning and ensuring development opportunities. Show less