Adel Al Talhi, FMP®

Experience

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  Digital Solution Provider (Makkah Castle Project)

  Nov 2006 - Sept 2007

  Customer Service Agent

  •Online Technical Support.•Generating Work order for complains.•Being on call for urgent or global problems.•Technical Case management.•Managing & organizing Work Orders.•Customer Relation Ship Management and satisfying the clients.•Preparing & sending Monthly Work Order & Technical issues Reports to the Head Office.•Organizing & updating technical knowledge base database for technical Staff for future Reference.

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  DHL. Aramco Project

  Sept 2007 - Jun 2010

  Shift Supervisor

  •Working with ARAMCO team to investigate for missing materials & OTD.•Executing an integrated transport solution.•Liaising with customer services department as required.•Preparing KPI information for ongoing monitoring of the transport solution.•Being the contact person for Western Region regarding Operations & Customer Services.•Supervise loading/unloading.•Organizing teams for warehouse operation.•Daily morning briefing about safety.•Planning for load schedules.•Ensure the smooth day to day site operations. •Being on call for code 03 or Emergency deliveries.•Preparing inspection lists & incident reports. Show less

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  Kintetsu World Express

  Jul 2010 - Jul 2012

  Customer Service & Operations Officer

  •Handling Key Account KAUST (King Abdullah University for Science & Technology).•Receiving cargo pick up order from KAUST.•Requesting overseas office to pick up the cargo from shipper's warehouse and load on board carrier.•Register the cargo details on an excel file with all the details of the cargo with KAUST's P.O. Number.•Liaison with origins to track the shipments.•Collate required documents from origin and check those are fine prior forwarding same to customs broker.•Handling successfully (4 times) to move a very sensitive 950 NMR Magnet (9ton) from Airport to KAUST and vice versa.•Processing/Accepting the shipments in UFS (KWE System).•Pulling out necessary reports from UFS for management.•KSA Super User in UFS.•Sending pre-alert to KAUST.•Reporting monthly to account department in order them to invoice KAUST.•Handling project of Rajab and Silsilah.•Assisting management in finding out warehouse and complete the set up formalities.•Follow up e-mails and replying timely with necessary information. Show less

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  Autostar

  Sept 2012 - Aug 2013

  Sales Consultant

  •Working as Sales Consultant (Cars Sales).•Entering client’s information in CRM system.•Prepare require documents to Control Section.•After sales services: to keep in touch with my clients via telephone and/or e-mails to build a good relationship with them.

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  Saudi Oger Ltd.

  Sept 2013 - Jul 2017

  Read and understand KAUST contract to meet the client requirements and to deliver the service on high standard to prevent deduction and failure of service.•Proud to be a part of the successful ISO 14001 - Environmental Audit.•Make sure that all chemical have MSDS.•Maintain/Secure all buildings in the Unit with coordination of the building managers.•Special preparation for VIP and VVIP visitors.•Response for all clients’ needs as per the procedures. •Manage the Subcontractors to protect KAUST assets.•Prepare Contingency Plan in case of fire, heavy rain, and strong wind.•Coordinate with Safety Dept. for all safety issues.•Daily meeting to discuss last night activities, today plan & tonight activities.•Daily quick walkthrough to spot the problems.•Monthly deep inspection to spot the problems along with pictures.•Prepare overtime for all unit staff.•Train new employee to understand our scope of work.•Attend meetings with KAUST Management for follow up operation issues or any changes in procedure.•Daily handover meeting with the Duty Manager for night shift activity.•Participate in Energy Saving Program in Campus. Show less (A) Facility:•Responsible for all facilities, activities and safety in the Unit.•Responsible for all reactive tickets in Unit 1C (Building 4 & 5).•Teaming up with core service (maintenance) to contain the problem for priority 1 & 2 tickets.•Attend with client for any new tickets. •Follow up with the concern service to solve the failed tickets.•Coordinate with all services for any activities in the Unit such as Civil, Electrical, Electronics, Office Services, Hydraulics, Hvac, pest control and Housekeeping.•Coordinate with all services before any Events and report it.•Commissioning labs after being constructed.•Send facility announcement for building occupants in case shutdowns or fire alarm testing.•Ensure that preventive maintenance schedules are planned and followed.•Make plan for Housekeeping.•Weekly Toolbox talk with all team.•Coordinate with KAUST IT to activate the ports where needed.•Coordinate with Students\Employees for Office Service’s needs.•Follow up with Purchasing Dep. regarding Materials Request.•Daily report for all activities.•Daily quick walkthrough to spot the problems.•Weekly deep inspection to spot the problems along with pictures.(B) Safety:•Make sure that all safety materials are available before the service teams rectify/solve the problem.•Response for major incidents that affect the normal activities.•Ensure the health, safety and welfare of employees.•Provide and maintain safe plant and systems of work.•Make arrangements for the safe use, handling, storage and transport of articles and substances.•Evacuate the building immediately when the fire alarm triggered and make sure that everyone left. •Make incident reports if there any after contain the problem.•Provide information, instruction and training.•Provide a safe place of work, including safe access and egress.•Provide a safe working environment with adequate welfare facilities. Show less

  • Facilities Manager

    Dec 2014 - Jul 2017

  • Unit Supervisor

    Sept 2013 - Dec 2014
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  Saudi Telecom Company

  Aug 2017 - Jun 2019

  Learning And Development Facilities Supervisor
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  HungerStation | هنقرستيشن

  Jul 2019 - now

  Facilities Manager