Ahmad Abozaid

Experience

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  Tarassul ISP

  Jan 2011 - Jan 2015

  Technical Support and Customer Care

  1. Routing & Switching.2. Find a solution to the problem immediately upon receipt of customer service at any time and providing the customer with internet settings.3. Troubleshooting and solving Network (ISDN, GSHDSL, ADSL, and Dial UP).4. Managing and ensuring the optimal operation of all network hardware and equipment (Routers, Modems…).5. Work on monitoring the performance of the equipment and the periodic development.6. Follow up global technological developments to keep up with the latest technology in our work.7. Installing and configuring Windows Server services in the company.8. Reducing and increasing the speed of internet subscription. Show less

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  Syrian Telecom

  Jan 2011 - Jan 2011

  Project Executive Supervisor

  1. Ensures project execution and delivery of laying down copper/fiber cables in Access/Backbone Networks.2. Monitors, adjusts, and reports on the project’s performance, budget and schedule to management and stakeholders.

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  Syrian Telecom

  Jan 2015 - Jan 2020

  Network Operation Officer

  1. Resolve and Follow-up the existing issues in the network.2. Monitor the Network performance (PRTG servers).3. Working knowledge of major NE component vendors (Cisco, Huawei, ZTE, and Siemens).4. Good understanding of routing protocol (OSPF, ISIS, BGP, RIP).5. Good understanding of MPLS technology 6. Use multiple network management system (U2000, ZTE NetNumenU31).7. Implement and maintain Huawei Networking Products (NE40E-X series, S9306 series, S5300 series, ME60-X8, NE5000E-X16, MA5600T, and MA5600).8. Manage Local Area Network (LAN) site including client workstations, switches, routers, and security devices.9. Update operating system, patches, and configuration changes.10. Monitor and maintain LAN, Network Servers, Routers, Printers, LAN Points, and Switches, Access points, to prevent faults occurring.11. Follow up the technical works related to providing (ADSL, Leased- Line, VPN, FTTH) services to customers. Show less

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  Smart Link ISP & IT solution

  Jan 2020 - Jan 2021

  IP Network Engineer

  1. -Architecture, design, install and testing IP backbone network.2. Configure and turn up new core routers, and maintain backbone and router port capacity in the core network3. Provide on-site and/or remote technical support for all transmission media4. Real-time problem management including coordinating customer calls, problem escalation to appropriate support levels, tracking, and follow-up5. Perform in-depth troubleshooting, analysis and isolation of network events, tracking and management of network events to resolution6. Provide technical leadership to the inter-departmental project teams by providing technical guidance, expertise, coaching and feedback. Show less