Ying Peng

Experience

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  瓦格纳橡胶制品有限公司

  Jan 2005 - Jan 2006

  Adminstrative Assistant

  Main responsibilities are:- Receive USA purchase orders, timely distribute to engineers for production.- Arrange cargo delivery, documentation and inspection.- Arrange employee’s health checking and arrange manager schedules for safety training.- Arrange hotel and meetings for visitors.- Purchase office materials and other daily affairs.

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  北京方大炭素科技有限公司

  Jan 2006 - Oct 2009

  外贸业务员

  Take in charge of export business, worked in Chengdu office around 1.5 years, then promoted to Beijing office due to excellent performance. Main responsibilities are:- Develop new customers and keep good relationships- Distribute orders to factories to make sure on time delivery- Deliver qualified cargo to customer within timelines.- Prepare export documentations to fulfill client requirements- Drive customer AR performance to achieve our sales target- Arrange customer visit and translation. Show less

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  丹马士

  Jun 2010 - Apr 2019

  Leading a customer service team with 20+ team members to provide tailor-made customer services to different clients, including supply chain management, Ocean, Air and Rail. Main responsibilities are:1. Performance Management: - Make sure team execution in daily operation and 100% compliance with client SOP- Drive both external and internal KPIs- Set up individual performance objective and regular review- Standardize and optimize operation process2. Customer Management- Support in daily operations for problem solving- Regular catch up performance with customer and understand their needs- Improve customer satisfaction3. People Development- Understand team members’ needs and guide them to set up Personal Development Plan- Provide sufficient support to team members’ development.- Keep team retention ratio at a reasonable level.- Build up sustainable succession plan and deliver qualified talents to talent pool- Provide regular one-on-one coaching and feedbacks, performance appraisal- Support HR for recruitment4. Projects Lead or support in different projects, e.g. standardize operation process to improve working efficiency, reduce man error and cost, etc. Show less Take in charge of multiple origins and operation process and delivered a good customer service for SCM and SCM-OTI business to client TESCO. Main responsibilities are:- Cargo planning/Documentation management for multiple origins- Provide timely and accurate information to all stakeholders- Manage vendor performance and help them to improve performance- Maintain good relationship with all internal and external parties- Account Payable/Account Receivable follow up- Take different coordination roles to support team leader to drive operation performance Show less

  • Operation Manager

    Apr 2012 - Apr 2019

  • Customer Service Assistant

    Jun 2010 - Apr 2012
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  MAERSK ITALIA S.P.A.

  Apr 2019 - now

  SCM