Souvik Chatterjee

Experience

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  Senbo Industries Ltd. (Pharmaceutical) Industries Ltd.

  Jul 2004 - Aug 2007

  Sales Manager

  •Managed the team to achieve all key performance indicators and sales revenue targets•Prepared the sales strategies and set sales target for individuals & team•Recruited & trained the sales staff•Collected & documented market feedback and customer queries•Managed the team’s performance and motivated the individuals to reach target•Prepared the SOP & implemented effective techniques to bring efficiency and enhanced the quality standard resulting in maximum cost saving

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  Staples Solutions UK

  Mar 2008 - Mar 2011

  Team Leader - Duty Manager

  •Functioned as an effective leader in the store and focused on active management on the sales floor, delivering outstanding customer service, sales & operational execution, associate supervision & coaching•Fostered the relationships in local business community through in-store marketing and canvassing ‘taking the store out of the store’ and ensured high customer service standards throughout the year by using information gained from CSAT•Adhered with all the processes, procedures and standards as directed by the company in the HR, Standards, Loss Prevention and Recruitment•Maintained an upbeat atmosphere and drive the Staples service culture•Executed sales strategies to achieve the Key Performance Indicators Show less

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  Staples

  Apr 2011 - Sept 2013

  Senior Operations Manager

  •Attained store sales goals through top notch selling techniques and provided outstanding customer service, resolved customer complaints with top priority & built customer loyalty•Supervised the retail store operations to company standards and ensured the effective implementation & maintenance of programs•Made sure the:o Visual merchandising directives were implemented efficiently as per direction and visual standards are maintained at all timeso High service standards throughout the year by using information gained from the Mystery Shopping Reports/CSAT and organizing store level training program by coordinating with brands for training as and when required•Provided support in the annual appraisal/PDP process, and specific development for the store team by assigning accountabilities and training with consistent follow-up & feedback‬•Accessed the manpower gaps and hired, trained & motivated the sales team to achieve the key performance indicators•Gained the operating profit & financial success through improvement of measurable statistics that positively impact the store performance Show less

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  Office Everything Nigeria

  Oct 2013 - Jan 2020

  Business Head - Retail/E-Commerce

  •Demonstrated strong business acumen; strategically forecasted, planned and budgeted to the needs of the business (i.e. payrolls, staffing, etc.)•Provided stores and business partners with ongoing executional support for all operational controls that maximized efficiencies and drove profitability.•Developed, applied, and analyzed strategies for growing the company’s revenue and profitability, grow a strong team that will maintain company growth. •Delivered key performance indicators, including store sales, comp store sales growth, conversion rate and payroll as a % of sales across all outlets.•Developed district-level strategies to achieve each store’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges.•Maintained a good inventory mix & ensured proper merchandising presentation and organization by adhering to the Company’s merchandising philosophy and processes to maximize sales results across stores. •Liaised with store teams & key business partners in Logistics and Planning departments for the day-to-day successful replenishment of stores’ inventory & facilitated changes based on the needs of the business. •Participated in new store openings to ensure consistency and accuracy across all locations.•Recruited, trained, motivated & drove team engagement through a culture of high performance and personal development.•Ensured consistent application of performance management practices including but not limited to annual performance appraisals, salary planning process, progressive counselling activities and development plans for respective stores.•Conducted store visits on a consistent basis and evaluate stores in the following key areas - management of team, merchandise, KPIs, processes, staff proficiency, business strategy and business tools. Develop store and process enhancements as needed. Show less

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  Senbo Engineering Ltd

  Aug 2020 - Feb 2022

  Marketing Director

  •Responsible for developing the segment strategy and execution roadmap. •Developed an expertise for the market by deeply understanding customers, competitive landscape and technologies through research, analytics, and sales collaboration. •Addressed product offerings, target customers, market penetration and market acceptance or anticipation. •Coordinated with the Product Managers & Sales team for managing pricing for products in assigned segment. •Defined key value propositions and messaging of new and updated products for customers, sales, and marketing. Show less

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  Rallye Motors Auto Group

  May 2022 - now

  Business Manager

  •Oversee all financial and legal aspects of the sales process, in charge of generating & managing revenue for finance, insurance and extended warranties and exceeding the market penetration standards.•Offer finance and insurance options to clients through established relationships with lenders/providers & explain offerings and recommends products to meet the needs of the client.•Ensure that all customer information, files, documents, forms and transaction information are protected, stored and disposed of as per applicable privacy legislation and in accordance with company policy.•Adhere to all Federal, Provincial, Municipal, Manufacturer and company policies, directives and procedures.•Maintain positive work environment and recognize that this is shared responsibility and includes recognition, respect, co-operation and opencommunication. Show less