Serena Porter

Experience

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  The Livingston Enterprise

  May 2006 - May 2008

  Advertising Representative

  Charged with managing a database of over 450+ customers and the negotiation of contracts and advertising schedule with local and national companies, marketing and selling ROP and classified advertising to national and local customers, as well as advertising for special projects. ACHIEVEMENTS: Increased sales by 14% over the previous year, by selling advertising into the Visitors Guide throughout the state for a large project involving selling advertising for a Visitors Guide that was distributed throughout the state. Show less

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  Helena Independent Record

  Jun 2008 - May 2009

  Advertising Sales Consultant

  Accountable for the increasing client base and the negotiation of contracts and advertising schedule with local and national companies, marketing and selling ROP and classified advertising to national and local customers, as well as advertising for special projects. ACHIEVEMENTS: Increased annual advertising sales by 8%. Increased revenue by $20K of a month in which the Downtown Association of Helena was featured for a downtown publication featuring the promotion of local businesses located in the downtown district. Show less

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  OPUBCO Communications Group

  May 2009 - Nov 2010

  Real Estate Account Executive

  Accountable for the increasing client base and the negotiation of contracts and advertising schedule, marketing and selling Display Advertising in the Classified Newspaper section, as well as selling advertising for special projects. ACHIEVEMENTS: Succeeded in increasing online advertising with real estate professionals by developing and bundling online classified advertising packages with fantastic success.

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  Cognitive Content LLC

  Jan 2010 - Jan 2011

  Managing Partner

  Provided full accountability leadership to 10 locations, including 20-30 employees, managing all aspects of operations, including: Accounts Payable & Receivable; payroll; contract negotiations; product ordering for all 10 locations; and providing all employee training. ACHIEVEMENTS: Successfully managed multiple business locations throughout Idaho and Montana, efficiently and effectively addressing all daily aspects of operations while traveling between locations year-round.

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  ProDrivers

  Jan 2012 - Jan 2015

  Utilization Manager/ Recruiter

  ProDrivers is proud to be a part of the EmployBridge family of specialty companies. ProDrivers is the largest truck driver services company in the United States specializing in CDL drivers. Through our experience and scope, we are able to provide unsurpassed value to our clients and drivers. For our clients, we have developed time-tested and tailored programs to meet their specialized needs, while for our drivers we offer highly desirable employment opportunities that match their personal preferences and career goals. There are five fundamental values upon which EmployBridge operates- Honesty, Integrity, Maturity, Family First, and Passion. At EmployBridge, we don't just talk about our values, we live them.As a Utilization Manager I offered a staffing product that catered specifically to clients with staffing needs in the transportation industry. I was responsible for the entire recruiting process as well as driving the utilization of our employees on open assignments. As a Utilization Manager I managed over 50 employees.• Knowledge of DOT and FMCSA Rules. Knowledge of transportation equipment and Federal Labor Laws.• Familiarity with truck driving processes and procedures.• Ability to read, analyze, and interpret regulatory issues. • Excellent communication, interpersonal, customer service and telephone skills. • Maintained qualified drivers and aided as intermediary between drivers and branch office.• Coordinated with client and employees for open assignments. • Managed documentation and carried out resume search activities. • Corresponded with sales account reps and operations. • Completed DOT and personnel files. • Managed checklist of needed documentation for both DOT and personnel files. • Regulated and maintained applicant processing system. • Coordinate various projects including updating job descriptions. Show less

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  Oklahoma Clinical Research Center

  Jan 2012 - Jan 2012

  Director of Marketing & Recruitment

  Oklahoma Clinical Research is a central nervous system clinical research site with over 10 years of experience conducting clinical research studies for a variety of indications to include: Major Depressive Disorder, Bipolar Disorder, Generalized Anxiety Disorder, Panic Disorder, Obsessive Compulsive Disorder, Post Traumatic Stress Disorder, Schizophrenia, Schizoaffective Disorder, Persistent Delusional Disorder, ADHD, and Dementia. We also conduct trials for related indications to include insomnia, psychosomatic pain, somatic pain, neuropathic pain, addiction, and many women’s health indications to include sexual disorders.As the Director of Marketing and Recruitment I was accountable for leading the marketing activities for a Pharmaceutical related research facility, including providing full accountability leadership to: pharmaceutical contract negotiations; advertising proposals; budget formulation and management; recruitment of potential subjects; and managing as well as tracking the data or related studies. During my tenure, I was able to increase the patient database by 200% in just 8 months and increase revenue of the original contracts by 33%-50% via effective pharmaceutical contract negotiations. Show less

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  Randstad USA

  Jan 2015 - Jan 2016

  Site Manager

  Randstad is the 2nd largest staffing firm in the world. Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We are known for continuing to adhere to and live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests.As a Site Manager I offered a unique operations and staffing product that catered specifically to clients with high volume staffing needs in the call center and IT industry. I was responsible for the entire staffing process including the full life-cycle of recruiting as well as driving the performance of our workforce. I acted as an on-site extension of the client's HR function and was able to build and maintain a solid relationship with the client. As a Site Manager I managed over 60 employees.• Built and maintained strategic partnership with the client through an extensive and detailed understanding of the client's business, strategic direction, processes, and policies.• Maintained close contact with the key principles at the account to ensure highest level of client satisfaction possible.• Built and maintained a talent pipeline that aligned with the client's needs. • Consistent execution of recruiting plan to ensure the right quantity and quality of talent.• Screened and selected candidates according to client specific job profiles and workforce forecasts.• Complied with all operational standards and employment laws and regulations.• Built top of mind awareness which fostered a consultative relationship and increased business.• Marketed talent to the right departments by making the best match for the client and the talent.• Consistently exceeded client and talent expectations, and stayed ahead of the staffing industry by offering innovative, creative, and effective employment solutions. Show less

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  Sykes Enterprises, Inc.

  Jan 2016 - Jan 2017

  Human Resource Generalist

  SYKES is a global leader in international contact center management solutions in the BPO arena. We are a company of many perspectives unified by one goal: To help people, one caring interaction at a time. As a Human Resource Generalist I led a team with 3 direct reports serving over 500 employees..• Supported center’s compliance with state/federal employment laws, corporate HR policies, personnel policies, procedures, and guidelines.• Responsible for the identification of causes and providing recommended solutions for improving job satisfaction, reducing turnover, and enhancing employee morale.• Responsible for the maintenance of employment records and payroll database.• Provided employee benefits orientation and enrollment to new-hires and management training to new management staff.• Responsible for the center’s compliance with all state and federal employment and benefit laws.• Responsible for ensuring the application of all company policies and procedures within the site.• Acted upon the thorough and impartial investigation of all reported incidents concerning workplace harassment, discrimination, and/or other alleged illegal activities by employees.• Maintained records and reports concerning on-the-job injuries and workers compensation.• Responsible for unemployment claims administration and company representation at unemployment compensation hearings.• Continually and proactively coached and counseled the center’s management staff on thorough and timely employment record documentation.• Responsible for required management training as designated by Leadership.• Proactively identified areas through which new or additional training could improve the competency of the management team and the employee’s understanding of company benefits. Show less

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  Robert Half Technology

  Jan 2017 - Jan 2019

  Senior IT Recruiter

  Robert Half Technology specializes in placing application development, systems integration, information security, infrastructure management, networking, database development, help desk and technical support professionals in project, contract-to-hire and full-time positions. By combining cutting-edge recruiting technology and matching algorithms, with best-in-class customer service, we have been helping hiring managers like you for decades.As a Senior Recruiter I source, evaluate and review potential IT candidates for current and future opportunities.• Identify, recruit highly experienced and skilled Information Technology Professionals. • Utilize systems, various websites, online recruitment tools, job boards and networking sites for recruiting specialized and experienced Information Technology professionals. • Manage all aspects of recruiting, including devising search strategies, evaluating resumes and coordinating telephone interviews. • Coordinate interview times for qualified candidates to go into the local branch office for an in-person interview. • Participate in various networking groups locally and online. • Create detailed job descriptions to post online to attract new job applicants. • Evaluate applicant's credentials and conduct phone interviews with qualified applicants. • Provide excellent customer service to both candidates and field offices and manage candidate and field office relationships to maintain customer satisfaction. • Strategize with teammates to accomplish weekly business growth goals. Show less

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  Cogent Cloud

  Jun 2019 - now

  Human Resources