Kenneth Sookhai

Experience

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  Rogers Broadcasting

  Jan 1999 - Jan 2003

  Broadcast Technician

  Installed, troubleshoot, and maintained broadcast facilities and transmitter equipment Made individual and team contributions in all working areas Provided on-call phone and on-site support of software, hardware and network equipment Server and workstation support for 100's of users Installed, troubleshoot and maintained various automated computerized music delivery system and commercial system (Scott, DCS)

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  Ryerson University

  Jan 2003 - Jan 2006

  Senior presentation specialist

  Provided support for 1000’s users and electronic equipment associated with presentation and broadcast of classroom instructionDesktop support of Linux, Mac and Windows operating system via phone or in person support. Phone and on-site technology support of 80+ theatres and classroomsWorked as part of a team to design and build electronic classroomsTaught classes to staff, instructors and students on operation of audiovisual and computer equipmentCreated interactive training material for audio-visual equipmentSupervised and coordinated the activities of classroom technicians and part-time staffMaintained inventory control records Show less

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  York Regional Police

  Jan 2006 - Jan 2010

  Wireless Systems Technician

  Designed, supported and administered a mission critical public safety voice and data communications network and supporting systems Design, manage, troubleshoot, support, maintenance and administration of police radios, mobile workstations (MWS), servers, applications and user software Function as a part of a unit (Team) during all aspects of working duties e.g. Projects, troubleshooting, etc.Provide after hours phone and on-site support Create and Distribute System and Network documentationMaintain work order and inventory records Supervised and coordinated the activities of vendors Show less

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  York Regional Police

  Mar 2010 - Jun 2024

  Supervisor, IT Central Service Desk and TelecommunicationsYork Regional Police - 2006 to Present● Proven record of success leading all phases of diverse technology projects with multiple stakeholders. ● Effectively managed cross-functional teams e.g. communications, applications, service desk and hardware ● Established abilities in staff management and leadership● Experience managing design and implementation of electronic, computer and communication systems● Successful management of large capital and operating budgets● Coordination and motivation of staff to ensure excellence in customer service and satisfaction.● Recruiting and training staff, setting schedules and clear expectations, assigning tasks, monitoring performance● Excellent communicator, leverage technical, business and financial experience to communicate effectively with clients, executives and their respective teams in a technical or non technical manner● Provide 24/7 on-call support Show less Professional SummaryBusiness oriented team leader, skilled project leader with 20 years experience in Information Technology with a proven track record of successful project outcomes in the areas of Security, Networking and Data centre Architecture. Committed to quality and service in employee and customer relations, corporate standards and objectives, financial budgets and expenditures, business policies and procedures, service level agreements. Utilizes data collection from people and systems to drive business and technology solutions. Practitioner of the ITIL approach to IT service management. Show less

  • Supervisor, IT Central Service Desk and Telecommunications

    Mar 2019 - Jun 2024

  • Senior Network Administrator in Network Security and Architecture

    Mar 2010 - Mar 2019
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  York Region (The Regional Municipality of York)

  Jun 2024 - now

  ITS Operations Manager