Lea Marcozzi

Experience

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  International Trade Centre

  Feb 2005 - Jun 2006

  E-Business Market Access Consultant
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  UNHCR, the UN Refugee Agency

  Oct 2007 - Mar 2008

  Fundraising Consultant
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  PwC

  May 2008 - Apr 2010

  Tax Consultant
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  Médecins Sans Frontières (MSF)

  Sept 2010 - Aug 2012

  Operations Officer

  • Supported the General Manager, responsible for operations in five countries within the Toronto portfolio: Haiti, Colombia, Russia, Nigeria, and Papua New Guinea.• Managed a portfolio of 150 expatriates.• Managed daily complex situations related to logistics, travel, and the HR processes within the expatriation cycle.• Organised and coordinated all travel logistics for expatriates between their home countries and mission locations, with monthly and quarterly expense reporting to the Amsterdam HQ.• Acted as liaison between the Head of Mission (HOM), HR administration in the field, and OCA HQ in Amsterdam regarding contracts, salary, recruitment, deployment, and management of expatriates during pre- and post-deployment phases.• During emergencies, collaborated with the HR coordination and emergency teams in Amsterdam to expedite HR processes, ensuring faster and more efficient expatriate deployment (e.g. Cholera emergency in Haiti).• Collaborated with MSF international offices and field offices to ensure that contracts and travel arrangements complied with applicable national and international laws and regulations Show less

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  IPMA: International Project Management Association

  Sept 2013 - Jan 2014

  Certification in International Project Management

  The internationally recognized certifications in project management are intended for project managers who would like to be able to show that they have an in-depth knowledge and practical experience of project management.

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  HighPoint Solutions

  Apr 2014 - Apr 2019

  • Conducted client interviews, developed interview guides, and summarised interview notes. Partnered with cross-functional teams to document existing processes and potential "To be" processes.• Documented and managed functional requirements by facilitating brainstorming sessions, interviews, workshops, and other appropriate requirements-gathering techniques.• Created and updated solution design documentation. Performed gap analysis between existing capabilities and business expectations.Client Engagements:• Acted as Change Manager for FERRING during a Tender Management Implementation (Model N).• Served as Change Manager for BAYER during a worldwide Salesforce CRM implementation (Veeva).• Worked as Tender Management Analyst for SHIRE on a Global Revenue Management Solution (PriceRight, Revitas).• Conducted client interviews, developed interview guides, and summarised interview notes for LFB. Partnered with cross-functional teams to document existing processes and potential "To be" processes. Show less • Worked closely with the EVP and GM for European Operations to set up the business in Geneva.• Managed a team of two onsite (Operations Associate and HR representative) and five in the US (Marketing Team).• Oversaw contract management and requests for proposals (SharePoint).• Supervised EU project management and financial controlling (OpenAir NetSuite).• Directed marketing, branding, event organisation, and partner relationship management (12-15 sponsored events per year).• Handled sales operations and client relationship management, responsible for over €200K in sales in 2016.• Provided human resources counselling and developed policies (EU HR Handbook) and acted as HR representative for the European HQ• Led recruitment, onboarding and training of new consultants and associates (Lunch and Learn Program)of employees.Achievements:• Successfully delivered multiple global and local sponsoring of industry events increasing operational efficiency and sales • Collaborated in the creation of the company European Branch, managing the hiring and operational aspects leading to 40 hires and participating in the yearly turn over up to 10 million in 4 years • Led the design and execution of a comprehensive communication and operational strategy that improved operational efficiency and enhanced customer satisfaction. Show less

  • Consultant Global Pricing and Tender Management

    Nov 2017 - Apr 2019

  • Manager European Operations

    Apr 2014 - Oct 2017
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  IQVIA

  Mar 2019 - Oct 2024

  Consultant & Senior Consultant EMEA Technology Team

  Strategic and operational leadership for cross-functional teams of 30+ members in implementing new business transformation initiatives across all global locations. Developed and implemented program governance frameworks, improving project tracking, reporting, and decision-making processes. Managed stakeholder relationships with senior executives, board members, and external partners, facilitating effective communication and collaboration. Monitored and controlled budgets, optimising resource allocation and ensuring cost-effective program delivery. Identified and mitigated risks, reducing potential project delays and ensuring successful outcomes• Led multi-million-pound transformation projects, ensuring smooth transitions and optimised business operations.• Developed and executed comprehensive business strategies that aligned with company objectives and increased operational efficiency.• Implemented risk mitigation strategies and ensured compliance with regulatory standards during business transformation initiatives.• Contributor to industry publications on business transformation, change management, and process optimisation topics.Client Engagements• Managed the global change and business strategy for ALNYLAM's regional strategic launch readiness review in Zurich, Switzerland (EMEA).• Served as the Global Project and Change Manager for ORGANON’s IQVIA Next Best Action implementation in Zurich, Switzerland (EMEA).• Led the global project, change management, and training for BIAL's two-year digital transformation program, which involved implementing IQVIA Salesforce CRM, Orchestrated Analytics, ITR, and Salesforce Engage at a leading pharmaceutical company in Porto, Portugal, rolled out across five countries.• Directed the global change and business management and the training lead role for VIFOR CSL's Salesforce CRM (Sales) and Salesforce Marketing implementation program at a speciality pharmaceuticals company in Zurich, rolled out across twelve countries. Show less