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Joy LOI

Joy LOI

Front Office Attendant Internship

Followers of Joy LOI141 followers
location of Joy LOIMacao SAR

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  • Timeline

  • About me

    Assistant Training Manager - Front Office

  • Education

    • Honours College, University of Macau

      2015 - 2018
      Bachelor's Degree Honours program A

    • University of Macau

      2014 - 2018
      Bachelor's Degree Hospitality and Gaming Management

    • Boston College

      2017 - 2017
      Other Marketing 3.7

      Activities and Societies: Study abroad program As an Honours College student, I had the chance to join the study abroad program and got admitted to Boston College

  • Experience

    • MGM China Holdings Limited

      Jun 2017 - Aug 2017
      Front Office Attendant Internship

      First internship

    • MGM COTAI

      Feb 2018 - Dec 2023

      The main role for me is to supervise rooms command center whose tasks include but not limited to room control, group handling, report analysis, guest calls and emails, concierge services and so on Become a full time employee of MGM Cotai Joined MGM Cotai since pre-opening

      • Front Office Duty Manager

        Dec 2021 - Dec 2023

      • Front Office Supervisor

        Sept 2019 - Dec 2021

      • Front Office Attendant

        Jul 2018 - Sept 2019

      • Rooms trainee

        Feb 2018 - Jul 2018

    • Galaxy Macau

      Jan 2024 - now
      Assistant Training Manager - Front Office

  • Licenses & Certifications

    • MORS-Train The Trainer

      Macao Institute for Tourism Studies (IFTM)
      Oct 2020

    • Public Speaking Foundations

      LinkedIn
      Aug 2024
      View certificate certificate

    • Inbound Marketing Certificate

      Hupspot
      Apr 2017
      View certificate certificate

    • Impromptu Speaking

      LinkedIn
      Aug 2024
      View certificate certificate

    •  Boston College Carroll School of Management Six Sigma Green Belt certification

      Boston College
      May 2017

  • Honors & Awards

    • Awarded to Joy LOI
      Macao Occupational Recognition System Gold Pin Competition Winner - FDA and CRO Category Macao Institute for Tourism Studies December 1, 2019
    • Awarded to Joy LOI
      澳門大學生統計習作比賽第二名 澳門統計暨普查局 October 1, 2018

  • Volunteer Experience

    • Volunteer

      Issued by Boston College Every bite counts on Jan 2017
      Boston College Every bite countsAssociated with Joy LOI