Ffyona Willis

Experience

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  Monzeglio Cook Architects

  Jan 2013 - Dec 2013

  Candidate Architect
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  Massworxs Architects

  Jan 2014 - Dec 2014

  Candidate Architect
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  Paragon Architects

  Jan 2017 - Mar 2018

  Architect
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  Paragon Group - Architects and Interior Architects

  Mar 2018 - Apr 2022

  Project Architect

  Architectural Design: Led the design and delivery of a 33,000 sqm corporate head office for Airports Company South Africa (ACSA) at O R Tambo International Airport, achieving the second-highest green star rating. Ensured the design aligned with ACSA's corporate identity and met functional and security requirements.Project Coordination: Coordinated with stakeholders, including MACE Group and Tiber Construction, to ensure seamless project execution and profitability for the consortium. Oversaw a combined team of 13, maintaining project timelines and budgets.Construction Knowledge: Ensured compliance with building codes and regulations while delivering a high-profile corporate office project. This included managing a budget of 55 million USD and meeting international standards for green building.Technical Drawing and Modelling: Project was modelled and detailed leveraging Autodesk 3D modelling and rendering software. The project was managed, co-ordinated, planned, shared and stored through BIM 360. I established the BIM 360 project structure methodology and drove engagement with the various teams collaborating through the platform.Problem-Solving: Addressed design challenges by incorporating additional time into the project schedule for review and iteration. This approach reduced project waste, retrospective demolition, and rectification.Design Quality Assurance: Established exceptional quality control standards with cross-functional teams, identifying and resolving issues before they were built. This proactive approach reduced project waste and ensured high-quality project delivery.Budget and Resource Management: Managed a large-scale project budget and resources efficiently, ensuring deliverables were met on time and within budget. Achieved profitability for the consortium while delivering a high-quality construction project. Show less

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  TecEx

  Apr 2022 - Dec 2023

  Client Success Manager

  Recognition and Achievements:• Nominated for Business Team of the Year 2023 for highest client growth year on year.• Seconded to the USA to manage business critical clients.Customer Relationship Management: Maintained strong relationships with enterprise clients through regular meetings, QBRs, and constant communication. Managed key accounts by understanding their business goals, ensuring customer satisfaction, retention, and growth.Technical Understanding: Possess deep knowledge of IT infrastructure, allowing effective communication with compliance and operational teams to tailor service offerings to client needs.Problem-Solving: Identified unique use cases for services, collaborated with compliance and R&D to standardize offerings, and addressed client issues.Stakeholder Management: Coordinated with internal teams and client executive groups to align business objectives, address issues, and set the foundation for future projects. This approach helped solidify business relationships and ensured ongoing engagement.Project Management: Managed high-profile operational projects for business-critical clients, overseeing onboarding processes and explaining service offerings to new clients. Customer Retention: Developed client-specific strategies based on classification (declining, stable, high opportunity), reducing drop-offs by 50%, and driving growth (8% for stable clients, 25% for high opportunity clients).Data Analysis: Leveraged Power-BI to track strategy efficacy and HubSpot to automate and track customer touch-points, providing accurate insights and improved client engagement.Customer Training and Education: Onboarded new clients, ensuring they understood the services, contributing to successful initial projects, and establishing future touchpoints. Show less

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  LogicMonitor

  Jun 2024 - now

  Customer Success Manager

  LogicMonitor connects, correlates, and enriches observability data to help unify fractured IT into a single view that enables teams to deliver efficiency, insights, and value from the infrastructure to the digital experience. We leverage AI to provide unprecedented context to business-critical services that are the foundation for growth and innovation in a hybrid world. For more information, visit www.logicmonitor.com.