Jacob Butts

Jacob Butts

Furniture Sales

Followers of Jacob Butts320 followers
location of Jacob ButtsAustin, Texas, United States

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  • Timeline

  • About me

    Escalation Engineer at Eagle Eye Networks

  • Education

    • Austin Community College

      2016 - 2017
      Associate of Arts and Sciences - AAS System, Networking, and LAN/WAN Management/Manager
  • Experience

    • Big Lots Stores

      Feb 2015 - Jan 2016
      Furniture Sales

      • Worked primarily in sales in the furniture department.• Assisted customers with questions about items and facilitated in store purchases and leasing options. • Handled returns and customer pickups.• Unloaded incoming trucks and deliveries, ensuring materials and items were put away in a timely fashion and where they belong.• Assisted in closing procedures, i.e. Recover/Restocking, cleaning.

    • Housing Authority of the City of Austin

      Jun 2016 - May 2017
      IT Intern

      • Refurbished and deployed over 400 PCs to customers.• Created documentation for manual install of the HACA image.• Created documentation for automatic install of the HACA image.• Worked with a multi - cultural group of coworkers and customers.• Answered questions for users, explained Linux OS to unskilled first-time computer users and trained them on w to use Linux to do basic operations. • Conducted trainings for HACA residents on how to use Libre Office. • Created documentation on internet and Wi-Fi safety. Show less

    • SAM Family of Companies

      Sept 2017 - Dec 2017
      IT Intern

      • Facilitate onboarding efforts by imaging new systems, using Dell’s KACE system. Ranging from CAD Desktops and laptops, to Toughpad Tablets.• Weekly Inventory Counts• Creating work and procedural instructions, based on need

    • Spectrum (formerly Time Warner Cable)

      Jan 2018 - Aug 2018
      NOC Business Assurance Technician

      Ensure ticket quality fit or exceeded SOP

    • Spectrum

      Aug 2018 - Feb 2021
      NOC Technician
    • Eagle Eye Networks

      Feb 2021 - now

      In my role on the Software Analysis and Testing (SWAT) team, I handle critical escalations from Support, NOC, and internal teams. I dive deep into these issues, working to replicate and triage them to understand the root cause. Once I have a clear picture, I collaborate with the engineering team to ensure the problems are resolved effectively, helping to maintain the stability and performance of our software. I also ensure team trainings and documentation is up to date, while keeping a repository of troubleshooting tips in one place, and sharing that knowledge within my team, and to those we collaborate with. Show less Finding out this career is something I was meant to do has been the most enlightening experience.Over the past two years, I have played a pivotal role in testing hardware and software integrations on a diverse range of over 100 devices. In addition to conducting thorough testing, I took the initiative to establish a fully-equipped lab environment tailored for effective testing procedures. My responsibilities also extended to engineering escalations, where I specialize in replicating issues and meticulously broadcasting them to the engineering team. This role requires delving into complex, deep-seated problems, showcasing my proficiency in problem-solving and troubleshooting within the engineering domain. Show less

      • Escalation Engineer

        Aug 2024 - now
      • Senior Quality Engineer

        Feb 2022 - now
      • QA Engineer

        Feb 2021 - Feb 2022
  • Licenses & Certifications