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Henry Zhao

Henry Zhao

Supervisor

Followers of Henry Zhao543 followers
location of Henry ZhaoShanghai, China

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  • Timeline

  • About me

    Vendor Manager

  • Education

    • Concordia University-Wisconsin

      2014 - 2015
      Master of Business Administration (MBA) Business Administration

    • 广东外语外贸大学

      2002 - 2006
      Bachelor of Arts (BA) English Translation and Interpreting

  • Experience

    • Starbucks

      Apr 2007 - Apr 2009
      Supervisor

      Major Achievements: Selected as representative of Guangzhou Starbucks to join the Starbucks Beijing Olympics "Starteam" in Beijing in 2008 Responsible for planning and organization of the 5th Anniversary celebration of Starbucks Guangzhou Ran a coffee tasting event called "the coffee break", serving over 700 customers in 4 hours

    • EF Education First

      Sept 2010 - Apr 2014
      Center Operations Manager

      Focus on bringing the best customer experience to the center. Facilitate center operation through comprehensive trainings and mentoring for team members, and building up a user-friendly in center CRM system. Achieve service and business goals such as increasing student satisfaction, driving retention and reducing refunds. Develop systems and conducts that would help with work effiency and effectiveness.

    • Ten Group

      May 2014 - Jul 2015
      China Team Leader

      Global Lifestyle Concierge http://www.asia.tengroup.com

    • Apple

      Aug 2015 - now

      Retail Contact Center Retail Contact Center

      • Vendor Manager

        Aug 2016 - now

      • Team Manager

        Aug 2015 - Jul 2016

  • Licenses & Certifications

    • TEM 8

  • Honors & Awards

    • Awarded to Henry Zhao
      Guangzhou Best Center Operation Manager of Q1, 2014 Regional General Manager of EF Education, English Centers Jan 2014 2014, Q1(July-September), awarded Best Center Operation Manager in Guangzhou with highest Customer Satisfaction in South Region.
    • Awarded to Henry Zhao
      Winner of EF Entrepreneurial Spirit Project COO of EF Education, English Centers Jan 2014 This is an award issued by the company after a one-year long nationwide contest of successful operational projects and practice initiated by center staff and teams, to encourage entrepreneurial spirit from centers.
    • Awarded to Henry Zhao
      Guangzhou Best Center Operation Manager of Q4, 2013 Regional General Manager of EF Education, English Centers Oct 2013 2013, Q4(July-September), awarded Best Center Operation Manager in Guangzhou with highest Customer Satisfaction in South Region.
    • Awarded to Henry Zhao
      2008 Starbucks Beijing Olympics Star Team Member Starbucks Jul 2008 Selected as the only representative of Guangzhou Starbucks to join the Starbucks Beijing Olympics "Starteam" in Beijing in 2008