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Robin Dalgliesh

Robin Dalgliesh

Administrator

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location of Robin DalglieshCambridge, Massachusetts, United States

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  • Timeline

  • About me

    Technology Support Engineer

  • Education

    • Colorado Technical University

      2007 - 2009
      BS Information Technology Network Management

  • Experience

    • Compaq Computers

      Feb 1999 - Feb 2001
      Administrator

    • Hewlett Packard Enterprise

      Mar 2001 - Feb 2002
      Administrator

    • Angstrom Microsystems

      Jul 2003 - Feb 2004
      Technical Specialist

      •Administering quality control and configuration of servers and desktops. •Linux and Windows network admin, storage server hardware and software administration, and remote network OS installation.•Performed internal systems administration, Microsoft Office, server configuration, troubleshooting hardware and software, including large scale storage systems.•Offered support over the telephone and email, acting as a corporate liaison and chief administrative specialist for Storage Area Networks, render farms and servers. Installation and technical support locally and nationally. •Programming using Perl, C++, Shell Scripting, Java, html and test control files to administer burn-in, benchmarking and diagnostic procedures, administered remote access as well as remote network operating system installs and upgrades.•Administering telephone and email technical support, as well as field service calls. Built and engineered internetwork firewalls, mail servers and wireless LAN. Show less

    • Network Engines

      Apr 2004 - Aug 2005
      Technical Specialist

      -Quality control, testing and configuration of network appliance servers.-Engineering, configuration, implementation and troubleshooting of network servers, building, utilizing and maintaining testing apparatus.-Researched, purchased, implemented, configured and maintained IT hardware and provided ongoing customer support over telephone and email.-Windows, Linux and storage server admin and remote network OS installation.

    • Teragram Corporation

      Aug 2005 - Dec 2005
      Network Systems Administrator

      -Unix/Linux Systems and Network Administration, locally and remotely hosted, maintaining uptime and performance for clients including AOL, C|Net and ZDNet.-Telephony and client email support.-VMWare installation and administration running Solaris 9.- Installation and administration of web application and network resource monitoring. -Onsite administration of server and desktop support. Web monitoring and configuration, remote administration, implementation and configuration of firewalls and switches.-Linux, Windows and Active Directory administration. Show less

    • Eagle Investment Systems

      Apr 2006 - May 2006
      Network Systems Administrator

      -Network Systems Administrator.-Entering, updating and tracking issues with databases, networking and UNIX. -Integration, tuning, benchmarking and technical deployment-Monitoring email and other sources for assigned clients and responding with timely status updates as required, utilizing other internal areas and resources as appropriate to expedite resolution of issues.

    • Mercer Human Resource Systems

      Jan 2007 - Feb 2007
      Migration Engineer

      -Internal desktops and laptop migration. Windows XP, Active Directory and Exchange.-Implementing specialized software packages and installing, configuring, testing and supporting remote client access.

    • NaviSite

      Oct 2007 - Nov 2007
      Linux System Administrator

      -Troubleshooting and repair of data center hosted servers.-VMWare and Windows Server 2003 administration.-Linux administration, software, hardware and network troubleshooting.

    • Inverglen Corporation

      Jan 2008 - Jun 2012
      Technical Specialist

      - Internal systems and network administration.- Internal desktop administration, Windows XP, Vista and 7 - Remote backup administration- Monitoring network and systems applications.- Website development for remote customer access.- Desktop and server troubleshooting, installation and administration.

    • IBM

      Nov 2012 - Mar 2013
      Systems Administrator

      - IBM Tivoli Netcool Server installation, configuration, testing and administration for virtualized Windows Server and Enterprise Linux environments.- VMWare host cluster build and administration- Network monitoring, diagnostics, analysis, reporting, and application performance management across LANs, WANs, and wireless networks.- Microsoft Windows Server, Cisco IOS, Red Hat Enterprise and Novell administration- Oracle SQL database installation and deployment

    • Healthways

      Feb 2014 - Jan 2015
      System and Network Administrator

      -Windows and Linux Systems and Network Administrator-Windows Server 2008, 2012 and Azure administration-VMWare VSphere, Microsoft HyperV and SQL systems administration-Network administration, monitoring, diagnostics, analysis, and performance management

    • Senior Systems, Inc.

      Feb 2016 - Jan 2017
      Senior Systems Administrator

      - Maintaining and monitoring network services, hundreds of physical and virtual web servers, file servers, routing, switching, load balancing, VPN, antivirus and intrusion detection systems to insure proper functionality and guaranteed uptime- Citrix XenApp, VMware vCloud, Windows and Linux administration, Oracle Database configuration, administration, maintenance and tuning, web server creation, customization and administration- Deskside and remote support for employees and customers

    • CVS Health

      May 2017 - Nov 2017
      Windows Server Administrator

      -Support and maintenance of large and complex production server environment-Windows server 2003, 2008, 2012 and VMWare ESX server support-Microsoft Group Policy compliance, remediation and configuration-Exchange 2003/2007, Active directory, DNS, DHCP, IIS, Chef, Qualys, OCS, ISA, Websense, Airwatch, Hyena and BladeLogic configuration and administration

    • The TJX Companies, Inc.

      May 2018 - Sept 2019
      Senior Systems Executive

      -Server, network and desktop engineering-Data center operations, disaster recovery-Remote support and server management -Tech procurement and vendor relations-Mac and PC deployment-Telecom, Avaya, Cisco, videoconferencing-Active Directory, Exchange, Office 365 administration

    • Takeda

      Oct 2021 - now
      Technology Support Engineer

      - Internal and desktop and mobile support- Managing ServiceNow queues, updating and resolving tickets- Procurement, deployment and replacement of employee devices- Second level technical support- Addressing all technical issues including networking, hardware and account related problems

  • Licenses & Certifications

    • MCSE

    • A+

      CompTIA