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Andrea Carter

Andrea Carter

Copywriter

Followers of Andrea Carter76 followers
location of Andrea CarterCincinnati, Ohio, United States

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  • Timeline

  • About me

    Experienced Customer Operations Specialst at dotloop, Zillow Group | Dedicated to Project Management | Delivering Impact in the Real Estate Technology Industry

  • Education

    • Northern Kentucky University

      -
      Bachelor's degree Sociology

  • Experience

    • The Northerner

      Jan 2014 - Jan 2016
      Copywriter

    • VIPKid

      Nov 2018 - Dec 2021
      English Second Language Teacher

      Maintained client relationships to stay fully booked at 30 classes a week teaching english to Chinese students.

    • Zillow

      Sept 2019 - now

      Ownership of creating and implementing product training to dotloop PRO clients. Collaborate with real estate brokers and admins to create custom templates and workflows, so that they could best utilize dotloop. Operational work such as account creation and document digitalization.Setup and maintain clients' dotloop accounts, providing white glove service to dotloop PRO customers while hosting consultations. Provide phone, chat and email support to real estate agents using product.

      • Senior Customer Operations, Training and Development

        Jan 2024 - now

      • Senior Customer Operations Specialist, dotloop PRO

        Feb 2022 - now

      • Customer Operations Specialist, dotloop PRO

        Jun 2020 - Feb 2022

      • Customer Experience Consultant, dotloop

        Sept 2019 - Jun 2020

  • Licenses & Certifications