Ajay Tomar

Experience

• 

  Tech Mahindra Business Services

  Jun 2013 - Mar 2015

  Customer Service Specialist
• 

  GoCheapAir

  Mar 2015 - Jan 2017

  Team Lead/Trainer
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  Fareportal

  Feb 2017 - Dec 2020

  ● Use knowledge of adult learning and training to deliver engaging new hire training and internal training● Consult with Manager regarding training successes and areas of opportunity for continuous improvement of training● Identify coaching opportunities and apply effective on-the-job coaching techniques to enhance performance levels in support of business needs● Facilitate interactive training sessions in a variety of settings that meet the learning needs of a diverse audience● Provide feedback to multiple levels of management on employee performance● Implement Corporate-developed training programs & Manage multiple training programs, coordinate schedule and back-up sessions as needed● Perform administrative tasks related to planning, communicating, and conducting training (maintain virtual classroom and monitor assignments)● Ability to manage participants, both in-person and virtually,by addressing performance issues effectively and bringing problems to resolution● Basic knowledge of adult learning theory, strategies for different learning needs, effective questioning techniques and session reviews/debriefs Show less

  • Sales Trainer

    Mar 2017 - Dec 2020

  • Process Trainer

    Feb 2017 - Dec 2020
• 

  Astegic

  Dec 2020 - Mar 2021

  Sales Trainer
• 

  Veritas Technologies LLC

  Aug 2021 - Nov 2024

  • Effectively drive transformational projects• Manage change management for all changes• Manage queries with respect to quotes, process, and programs• Effective escalations management by collaborating with cross-functional teams for 2nd level support on handled processes & tasks• Frontline Operations Support for the Sales Reps on quoting / technical aspects• Ensure timely acknowledgement & closure of requests received in the mailbox• Work with global stakeholders on projects and provide insights• Act as a trusted advisor to the leadership• Quote Creation / Validation in CPQ• Project Management• Supervising a team of Specialists & Analysts• Be the next in line support for the Manager• Support Sales Weekly Linearity Targets by tracking deals and supporting the Sales Teams to resolve any issues• Support the Quarter End close activities of the team• Participate in cross-functional meetings to provide updates on deals and support rapid resolution of issues, keep Sales Reps updated on progress• Manage ah-hoc campaigns and activities that will support the Sales Reps to drive new business sales Show less

  • Principal Sales Ops Analyst

    Oct 2022 - Nov 2024

  • Senior Sales Operations Analyst

    Aug 2021 - Oct 2022
• 

  Magnit

  Dec 2024 - now

  Principal Continuous Improvement

  * Lead the development and execution of enterprise-wide continuous improvement initiatives using methodologies such as Lean, Six Sigma, or Agile.* Analyze complex operational challenges to identify inefficiencies and develop tailored improvement plans.* Act as a change agent, fostering a culture of collaboration, accountability, and operational excellence.* Partner with senior leaders and stakeholders to align improvement projects with business objectives.* Mentor and coach teams to build internal capability in continuous improvement principles and practices. Show less