
Hernando Gaviria
Support Engineer - Customer Service Division

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About me
Co-founder & Business Growth Advisor
Education

Universidad de La Sabana
2003 - 2003Programa de Perfeccionamiento Directivo Management Development ProgramFor Microsoft excecutives

Universidad de Los Andes
2001 - 2001Senior Management Program Convenio con la U de San Buenaventura Cali Convenio con la U de San Buenaventura CaliGlobal Economy, Human Development, Finance, Leadership, Markets, Information systems.

Pontificia Universidad Javeriana
1986 - 1994Bachelor of Engineering (B.E.) Electronic EngineerActivities and Societies: Club de radioaficionados

University of Virginia
2015 - 2015New Models of Business in Society"New Models of Business in Society por Universidad de Virginia en Coursera. Certificado obtenido el 29 de noviembre de 2015".
Experience

Zürich S.A.
Apr 1993 - Jan 1996Support Engineer - Customer Service DivisionI was in charge of pre-sales support, implementation and support services related to computer networks and connectivity with AS/400 IBM environments. Major customers: Skandia and Gecolsa.

Visión Software
Jan 1996 - Sept 1997I was in charge of handling the relationship with Banco de Occidente, company’s main customer and develop business relationships with other companies like Products Yupi S.A., and EPSA Empresa de Energía del Pacífico. Main projects: Network Implementation based on Windows Server Microsoft Active Directory in the Department of Taxes and National Customs (DIAN) and the e-mail system of Banco de Occidente.
Regional Sales Executive
Apr 1996 - Sept 1997Technology Consultant
Jan 1996 - Apr 1996

Compunet
Oct 1997 - Apr 1998Software Business ManagerI created the CompuNet software business Unit to sell and implement Microsoft Platform for SAP ERP solutions.Major customers: Corfivalle, Nabisco, Manuelita S.A., Colombina, Harinera del Valle.

Microsoft
May 1998 - Jun 2006I was in charge of defining and executing the adoption plan of the latest Microsoft technologies with more than 900 Independent Software Vendors (ISV) and Custom Software Developers (CSD) around four countries in South America.Main achievements: Adoption and development of solutions of more than 250 companies in the region for the launch of Microsoft SQL 2005. This result was greater than what was reached by Microsoft in Brazil. Implementation of a joint work strategy with associations and technological parks in Colombia, Venezuela, Ecuador and Peru, which generated a growth greater than 200% in the formation of professionals in Microsoft technologies. Show less I was in charge of the business development of the corporate market in Cali and the Southwest of the country. I was responsible for the sales of Microsoft software for more than three million dollars annually (US$3.000.000), exceeding the set goals in each period. I was the representative of Microsoft with the Colombo-Americana Chamber of Commerce, civil entities, public and non-profit organizations.Major Segments of clients: industry, consumer, services and public sector.Major customers: Grupo Carvajal, Colombina, Harinera del Valle, Banco de Occidente, Gobernación del Valle del Cauca, EPSA, EMCALI, Grupo Coomeva, Comfandi. Show less
ISV Developers Evangelist
Jun 2003 - Jun 2006Corporate Territory Manager
Jul 2002 - May 2003Regional Manager
Jun 1999 - Jun 2002Technology Specialist
May 1998 - May 1999

Parquesoft
Jul 2006 - Nov 2008ParqueSoft + Microsoft Alliance ManagerThe objectives of the Alliance was to promote the development of the software industry in Colombia with products and services of ParqueSoft, the largest technological park of the country, developed by the Microsoft platform, with a value proposition for medium size companies, and government entities.As a result of my management, more than 300 developers of ParqueSoft participated in formation programs of Microsoft technologies, 25 companies of different cities of the country joined the alliance to carry out activities of joint commercialization of products and services, and ParqueSoft became a certified partner of Microsoft in the highest category.Customer Service lead: I also was in charge of defining the Customer Service Strategy of Parquesoft which was a fundamental component to achieve the ISO: 9001 quality certification. Show less

CNX
Aug 2006 - Jun 2014Founder, General Manager and Business Development DirectorI founded the company CNX (formerly Conexión GP S.A.) Business Units: professional services on Microsoft Dynamics CRM platform, and corporate communications platform called Dynamic Crystal, create by us in Software as a Service (SaaS) modality.Main responsibilities: legal representation, marketing activities planning and execution, sales team coaching and management, follow up on the activities related to the main business opportunities, customers, distributors and business partners relationship management, handling of complex situations in the execution of the projects, and aperture of new markets.I was at the head of the sales processes and closing deals of CRM solutions in large companies of different industries in several countries. Under my tenure, the company obtained the recognition of Microsoft Colombia as a New CRM Partner of the year 2010, Service Partner of the year 2011. And I achieved a growth in sales greater than 100% year over year.I won in 2010 the entrepreneurship contest of the Bavaria Foundation of Colombia with Dynamic Crystal, our corporate communications platform. The company received seed capital for being recognized as a high impact idea among 8.000 Colombian startups. Colombian government also acknowledged it as an innovative idea and worthy of multiple incentives to strengthen its business model and expand itself to the Latin American markets. Show less

Pontificia Universidad Javeriana Cali
Jan 2015 - Jul 2015Customer Relationship Management University ProfessorFor Business Administration undergraduate students.

GreenSQA S.A
Jan 2015 - Apr 2016Business Development DirectorI was in charge of sales processes formalization and marketing strategy definition including events and digital presence. Also, I was responsible for managing relationships with principal customers in Bogotá and Cali.

OFI.com.co
May 2016 - Mar 2018Regional Director Of Sales, Marketing and Operations, responsible for OFI cloud services in Colombia, Mexico, and business development in other latinamerican countries.I created the software and cloud solutions business unit, reaching more than 4.000 users and US$1.7 millions in less than a year. Main partners: Microsoft, Google, Adobe, Autodesk, Prosperworks among others. I opened OFI's first office outside Bogota, I was in charge of hiring the commercial team and I was responsible for the sales and customers and partners relationship. At the end of the first year we reached more than 100 accounts of all sizes, selling around US $ 150,000.
Partner and Cloud Solutions Director
Nov 2016 - Mar 2018Partner and Regional Director
May 2016 - Apr 2017

Grupa.com.co
Mar 2018 - nowDirector & Business Growth AdvisorWe design and execute sustainable growth strategies. We can boost your company to achieve its business objectives and cause transcendent impact.Our clients are medium-sized companies in Colombia and other Latin American countries, mainly related to the IT industry and the development of real estate projects.

ManpowerGroup
Apr 2020 - Nov 2021Consultor Asociado
MVM Ingeniería de Software
Nov 2021 - Jun 2022Sales and marketing Lead
Mes de Occidente
Sept 2023 - Dec 2023Business Growth AdvisorRenting y soluciones de valor.
Licenses & Certifications

HubSpot Marketing Software Certified
HubSpotJul 2019- View certificate

Programa Especializado - Liderazgo efectivo para el siglo XXI
CourseraJun 2019 - View certificate

Estilos de Liderazgo: opciones para avanzar en desafíos complejos
Coursera - View certificate

Finding Your Purpose at Work
LinkedInDec 2018 
HubSpot Agency Partner Certified
HubSpotJul 2019- View certificate

Comunicación, experimentación y aprendizaje en liderazgo
Coursera - View certificate

Inbound Sales Certified
HubSpotDec 2019 
Inbound
HubSpotOct 2018- View certificate

Autoliderazgo y gestión de emociones para avanzar en desafíos complejos
CourseraOct 2018 
Managing Microsoft Dynamics Implementations - Sure Step
Microsoft
Honors & Awards
- Awarded to Hernando GaviriaGanador Concurso de Emprendimiento de la Fundación Bavaria Fundación Bavaria Oct 2010 En el año 2010 gané el concurso de emprendimiento de la Fundación Bavaria en Colombia con: Dynamic Crystal, plataforma de comunicaciones corporativas desarrollada por la empresa que fundé. Recibí capital semilla por ser reconocida como una idea de alto impacto entre 8.000 startups colombianas. Colciencias y el programa Innpulsa del gobierno colombiano la reconocieron también como una idea innovadora y merecedora de múltiples incentivos para fortalecer su modelo de negocios y expansión a los… Show more En el año 2010 gané el concurso de emprendimiento de la Fundación Bavaria en Colombia con: Dynamic Crystal, plataforma de comunicaciones corporativas desarrollada por la empresa que fundé. Recibí capital semilla por ser reconocida como una idea de alto impacto entre 8.000 startups colombianas. Colciencias y el programa Innpulsa del gobierno colombiano la reconocieron también como una idea innovadora y merecedora de múltiples incentivos para fortalecer su modelo de negocios y expansión a los mercados latinoamericanos. Show less
Languages
- esEspañol
- inInglés
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