Marise Medhat

Experience

• 

  International Schools of Egypt (ISE)

  Jan 2015 - Jan 2015

  Teacher Assistant

  o Ensuring an excellent English communication between kids from 6 to 12 years old.o Ensuring a well-organized, sophisticated behavior.o Supervising developments.o Encouraging creativity

• 

  AL-Ahram radio

  Jan 2016 - Jan 2016

  Internship Trainee

  o Delivering Al-Ahram radio newscast.o Studying the tones of the voice.o Gathering and summarizing news.o Writing skills.

• 

  Orange Business

  Nov 2017 - now

  Analysis and dispatch of the “Changes” submitted by the customerso Implement the simple changes requested according to the SLA committed with the bestpossible qualityo Follow the Change Management processes and procedureso Activate the Level 2 support according to the in place process for any technical issueo Escalate any issue to the hierarchyo Coordination/feedback on the changes in strong relationship with the customero Key Performance Indicators production on a regular basis (weekly ando monthly)o Manage “ARMS” change requests.o Digital certificates creation and troubleshootingo Creation and modification of Customer perimeters, catalogs and offers through SWAN and CHANGEWEB toolso Provide customer access to some tools such as MSD, MSS and FLEX SSL.o Performing basic troubleshooting for the contact center activity.o Ensuring the communication between customers and carriers for fixing implementation issues ( CCA ). Show less

  • Senior Operations Manager

    Nov 2022 - now

  • Senior Change Manager

    Sept 2021 - Nov 2022

  • Change management tools’ administrator

    Nov 2017 - Sept 2021