Anil Das

Experience

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  CMC Ltd

  Jun 1996 - Jun 1999

  Senior Software Engineer

  UI developer in systems engineering group. Requirement analysis, feasibility study, design and development of UI modules for application used for trading in Stock Exchanges.

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  Wipro Technologies

  Jun 1999 - Feb 2000

  Senior Software Engineer

  Developed a design for effective communication between modules of the system using state machines. Designed and developed the mechanism for information exchange between UI and the server using TCP/IP socket programming.

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  Manugistics

  Apr 2000 - Oct 2001

  Consultant - Software Engineer

  Application Software developer. Added data security features in application. Created and maintained the install scripts and procedures for the application. Debug and resolve issues reported by customers of the application.

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  Quark

  Jun 2002 - Jun 2003

  Senior Software Engineer

  Requirement analysis, Technical Specifications, Application development.Software developer in Application Development group. Prepared technical specifications and design documents. Requirement analysis and feasibility study. Programming and code review. Developed install scripts for applications. Developed integration mechanisms between different applications. Worked on Database normalization.

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  Infogain

  Jun 2003 - Mar 2019

  Senior Consultant
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  Navis

  Jun 2003 - Dec 2007

  Consultant - Software Engineer

  Technical lead and project manager (Consultant) in the Systems engineering group. Managed a team of developers providing Level Three support for Navis products. Triaged support tickets, planned and scheduled the deliverables, task breakdown between team members. Consulted team on technical architecture, functional queries and business processes. Feasibility study and design of feature enhancement requests. Debug and resolve issues reported by end users of products.

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  Apple Inc.

  Dec 2007 - Mar 2019

  Program Manager

  Program Manager (Consultant through Infogain) in Apple IS&T Customer Systems - Contact Center Technologies group. Managed projects in Contact Center Platform engineering (Genesys Infrastructure) and Staffing Tools. Led programs with cross functional involvement from all areas of Contact Center ecosystem – Voice and Web Channels, Routing, Reporting and Operations tools. Led projects to successful completion, executing all the phases of a project life cycle from requirement to warranty. Successfully adopted agile principles in multiple projects. Established and implemented Scrum framework for a couple applications with great success. Defined long term product roadmap and individual sprint and release scopes based on business and technical requirements and priorities. Constant interactions with cross functional groups across geographies to coordinate project deliverables. Acted as the single point of contact of the Product/Program for business, technical and support teams. Created Project plans taking into account risk factors, resource loading and target delivery dates. Coordinated with different groups like Information Security, Engineering, DBA, Testing, Production support and Procurement to manage project dependencies. Created and led presentations to Business stakeholders and management for project communications. Led regular status check meetings with teams and designed status reports to all stakeholders. Actively contributed and participated in developing and improving the PMO process framework for Contact Center Technologies group. Mentored and managed a team of engineers, onsite and offshore - created training plan, on boarding processes and status-reporting templates. Show less

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  Stamps.com

  Mar 2019 - now

  Advisory Program Manager