Megan Knowles

Experience

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  Home Hardware Stores Limited

  Jun 2005 - Sept 2008

  Sales Associate

  stocking shelves, customer services, opening and closing the store, running cash, balancing tills, answering phones, taking special orders, receiving orders.

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  Fullers Group Ltd

  Sept 2008 - Apr 2009

  Customer Service Representative

  Provided local tourists with trip information offered by Fullers. Managed tour groups often with 40+ young people and ensured they were signed up for the trips requested. Ensured passengers manifestos were complete for cruise captains. Ensured that the office was opened and closed promptly. Helped with ferry crossing security and safety.

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  Kiwi Discovery

  Jun 2009 - Sept 2009

  Ski technician and sales associate

  Responsible for opening and closing the store. Managing tour buses of individuals with 40+ people and ensuring they had the best customer services possible. Fitting ski and snowboarders with the right gear. Providing tourist advice of the local area.

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  Boots UK Ltd

  Nov 2009 - Jan 2010

  Sales Associate

  stocking shelves, running cash, customer service, product information, ensuring customer satisfaction.

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  Essex probation

  Dec 2009 - Jun 2010

  Community Services Coordinator

  Worked in the community with groups of 8-15 individuals sentenced with community service orders. Ensured scheduled workers arrived on time, in appropriate attire and fit for work. Recorded hours worked and reported back to probation officers with any scheduled worker who failed to attend. Ensured that all materials and tools were supplied and that each member knew how to safely use the equipment. Enforced rules as set by National Probation to ensure the safety of all offenders, as well as the safety for myself and the general public. Ran a two hours training presentation every Monday Night to teach newly sentenced individuals the rules of National Probation, and tips on how to successfully complete their sentence. Answered any questions, concerns that individuals had. Show less

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  Stevenage Haven

  Mar 2010 - Apr 2011

  Project Worker

  Worked in a homeless hostel with eighteen adult residents both male and female. Residents suffered from mental illness, addictions, conflicts with the law and medical ailments. Carried a caseload of four key residents who I developed risk assessments and support plans for to determine their goals and how to help them succeed and move forward with their life. Helped run a daily life skills training development course to help clients improve their budgeting, cooking, family, relationship, health, cleaning and DIY skills and more. Worked with the local housing council, doctors, counsellors, police, probation, etc. in the community to get my client’s the help and support they required. Responsible for the safety of all staff, residents and visitors on site at all times. Responsible for adhering to the company’s policies and procedures and ensuring all individuals onsite did so too. Responsible for having anyone not adhering to policies/procedures or posing a safety risk removed from the project. Show less

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  Partners in Parenting Inc.

  Jun 2011 - now

  Lead a Supported Living Program with four young adult males who have dual diagnosed developmental disabilities. Ensured client’s care, welfare and safety were of the upmost importance at all times and that staff were adhering to protocols and encouraging the client’s independence. Worked with the residential manager to interview, hire, and train and schedule all staff. Handled staff requests, complaints and their performance reviews. Reported to the residential manager with any concerns. Scheduled, followed up and attended all medical appointments with each client. Facilitated and encouraged family involvement. Helped to support parent’s requests, thoughts and feelings. Ordered all medications and medical supplies, ensured medications were refilled regularly. Trained all new staff on new medication protocols; ensuring medications are administered without error. Attended biweekly clinical meetings with client’s psychologist to help develop, implement and adapt behaviour protocol and residential routines. Tracked all clients behavioural data, prepare annual plan of cares and medical reports. Responsible for the health and safety of staff, clients and guests onsite. Report maintenance issues with the home and report to the director with any health and safety issues. Show less Worked in a Supported Living Program with four young adult males who have dual diagnosed developmental disabilities. Facilitated community integration by designing a monthly activity calendar which plans daily programming and community outings. Took the client’s on weekly outings in the community and help implemented daily programming.Supported each client with daily living skills and encouraged independence when possible. Worked as part of a team to support client’s with their daily hygiene routines, to ensure healthy meals are prepared and to ensure the program was kept clean at all times. Helped as part of a team to implement protocol to help with consistency for clients and help them progress in their life skills. Show less

  • Foster Care Manager

    Nov 2016 - now

  • Supervisor

    Jun 2012 - Nov 2016

  • Residential Counselor

    Jun 2011 - Jun 2012
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  Self employed

  Jun 2013 - Aug 2014

  offer social groups for children on the spectrum and/or for any child who benefits from low ratio/small group interaction. Each week through play and social interaction we focus on learning new skills and reaching individual and group goals:Some of our Focuses include: *Fine Motor (beading, threading, colouring, pasting, cutting, puzzles etc. incorporated into arts and crafts). *Gross Motor (catching and kicking a ball, song and dance, obstacle course play, sports, etc). *Sensory (experimenting with different sounds, smells, textures, sensory toys). *Academics (language and communication, letters, shapes, colours and numbers, writing, reading).*Social Skills (turn taking, sharing, starting a conversation, being a good friend, controlling strong emotions, appropriate communication, feelings etc.)*Behavior management plans for meltdowns, frustration or aggression so everyone involved will be on the same page-token economies, positive reinforcement and open lines of communication are key.**I ensure open communication is kept at all times and send daily progress reports home as well as pictures and videos.** Show less

  • Social group coordinator

    Oct 2012 - Aug 2014

  • Respite worker- youth with special needs

    Jun 2013 - Jul 2014