Nirmala Kandel

Experience

• 

  Pizza Hut Restaurants UK

  Jan 1999 - Jan 2000

  Support Manager

  - Preparation of staff duty rosters- Handling guests complaints and feedback management- Cash handling and daily account management- Upkeep and maintenance of store inventory- Sales forecasting and independent management of the store

• 

  Marriott Hotels

  Oct 2003 - May 2017

  - Management and controlling of daily operations at front office department. Responsible for hiring of new associates, supervision, scheduling, mentoring and training.- Ensuring excellence in customer service with complaint handling and follow up- Continuous improvement in guest satisfaction rate- Preparation and conduction of regular meetings, budget management and cost controlling- Ensuring credit procedures as per SOP- Responsible for daily revenue management

  • Manager Front Office

    Feb 2008 - May 2017

  • Reception Manager

    Oct 2005 - Feb 2008

  • Reception Shift Leader

    Dec 2004 - Oct 2005

  • Receptionist

    Oct 2003 - Dec 2004
• 

  BTG Pactual

  Aug 2017 - May 2018

  Reception Manager / Office Manager
• 

  FGS Global

  Jun 2018 - now

  Office Manager

  As an office manager, I am responsible for organising and maintaining all of the administrative activities that facilitate the smooth running of an office. This includes the organising of people, information and other resources. I also liaise with accounts payable and receivable to manage office budgets, suppliers and clients.