Stewart Smith

Experience

• 

  U.S. Army

  Oct 2004 - Oct 2008

  Network Switching Systems Oper-Maint

  • Tested, maintained, and monitored computer programs and systems• Coordinated program and systems installation• Altered systems to accommodate new uses• Assisted staff with computer problems• Analyzed computer performance indicators• Networked computers• Determined hardware and software requirements• Used configuration management software such as InstallShield• Analyzed and tested network systems such as LANs, WANs, Internet, intranet and data communications systems• Backed up files in case of network problems.• Performed troubleshooting, maintenance and monitored system performance Show less

• 

  Vestal Asphalt, Inc.

  Mar 2011 - Mar 2014

  Contract Administrator, Dispatcher

  • Matched invoices against purchasing records to ensure that correct quantities and billing amounts were recorded• Responded to client inquiries• Operated billing machines to prepare statements, bills and invoices• Data Analysis • Resolved vendor problems• Prepared and reviewed accounts receivable invoices• Operated bookkeeping machines to copy and post data• Compiled transaction records• Transmitted assignments to workers using telephones and cell phones• Addressed customer questions, problems and requests for service• Relayed work orders to and from customers, work crews and supervisors• Recorded and maintained records of customer requests, work or services performed and dispatch information• Billed customers for services and notified customers of any delays• Determined necessary equipment, vehicles, materials and personnel• Monitored progress of crews and updated workers on conditions including construction areas, accidents, weather conditions and other hazards• Provided drivers with necessary paperwork including manifests and hazmat paperwork• Assisted customers with appointments and coordinated schedules Show less

• 

  STCR

  Sept 2014 - Oct 2017

  Technical Account Manager

  • POS Hardware installation• Responded to client inquiries• POS software configuration• Train customer on equipment• Project Management• SQL • Databases• Customer Support• Technical Support

• 

  DUMAC Business Systems, Inc.

  Dec 2017 - Jun 2019

  Supermarket Technician
• 

  ICS

  Jan 2020 - Apr 2022

  • Tech Support

    Dec 2021 - Apr 2022

  • CentralTechOps

    Nov 2020 - Dec 2021

  • Central Tech Ops Supervisor

    Jun 2020 - Nov 2020

  • Help Desk Supervisor

    Jan 2020 - Jun 2020
• 

  LOC Software

  Apr 2022 - now

  • Subject Matter Expert

    Aug 2024 - now

  • Technical Analyst

    Apr 2022 - Aug 2024