Abhisheka G

Experience

• 

  Amazon

  Feb 2017 - now

  •Responsible for creating Weekly Business Reports and projecting to stakeholders and senior management teams on weekly performance of the team.•Handle day-to-day escalations of the team•Provide subject matter expertise to acquisition consulting projects, ensuring excellence in technical performance•Define requirements, facilitate progress, identify blockers, and increase the visibility of issues•Produce new and maintain existing Operating Procedures and Training Materials related to Data Quality and Maintenance•Take full accountability for quality and accuracy of day-to-day job responsibilities for effective operations•Guiding team members on project initiatives and project closure.•Working on projects that provide real-time and historical analysis, decision support and reporting services Show less o Connecting with Retail Stakeholders to work on new process onboarding and sending reports on the project status.o Drive process improvement initiatives to improve business metrics and reduce dependency from other internal teams. Vendor Negotiation and working with Tier1/Tier 2 Vendors to reduce the mismatch and catalog errors to provide better customer experienceo Responsible for creating Weekly Business Reports and projecting to stakeholders and senior management teams on weekly performance of the team. o Handle day-to-day escalations of the teamo Guiding team members on project initiatives and project closure. o Providing resolution to high severity and priority business tickets. o Delivering successful and profitable results during critical sales period. o Dive Deep into issues, root causes and deliver a project.o Collaborated with Data Engineers to design AWS Quick sight dashboard & Power BI dashboard. o Designed individual dashboards to display business metrics, team’s QBR, MBR & WBR metrics o Created ETL jobs based on teams’ requirements for Ad Hoc Reportso Mentored new joiners on Ad-hoc custom reporting process and supported the teamo Managed team’s & individual’s KPI metrics and supported on SQL &Python coding languageo Daily work allocation for the entire team. o Auditing and providing quality feedback to the team members. Show less o Provided Assistance for Amazon Sellers and vendors through E-mailo Co-ordination with various internal and external stakeholders, team members, category managers, warehouse, catalog inwards section etc to ensure all bottlenecks are cleared. o Coordinate with Fulfilment center Program and Vendor Managers for fixing vendor and Sellers issues.o Independently handled various issues arising in the process and provided proactive and reactive solutions. o Connected with vendors and offshore team to support them with issues regarding setting up products in Amazon, Managing Catalog content of vendors, Purchase orders, Premium features like A+ Content and Amazon Vine enrolment processes. o Understand issues raised by vendors and fixing the issues within given time.o Improved the performance of process owned and contributing to the overall improvement of the team Show less

  • Associate Account Manager

    Apr 2022 - now

  • Operations Lead

    Jul 2020 - Mar 2022

  • Senior Associate

    Nov 2017 - Jul 2020

  • Catalog Associate

    Feb 2017 - Nov 2017