Sukhdeep Kaur

Experience

• 

  Dollarama L.P.

  Apr 2019 - Sept 2021

  • Oversee daily operations of a store with multi-million annual revenue.• Recruit, train, mentor and manage ~50 member team of supervisors, team leaders and store associates.• Ensure continuous delivery of outstanding customer service.• Performance management of the leadership team and provide skill enhancement training.• Develop and implement strategic merchandising plans to achieve revenue goals and reduce expenditure.• Scheduling associate hours ensuring payroll remains within budget. Show less

  • Assistant Store Manager

    Sept 2019 - Sept 2021

  • Customer Service Team Lead

    Apr 2019 - Sept 2019
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  LifeLabs - Administration Facility

  Aug 2021 - now

  Client Information Specialist

  • Providing test results and test information to internal and external clients in an efficient and accurate manner. Including calling, faxing, and answering incoming inquiries as required.• Receiving and implementing requests for additional testing on specimens.• Providing patient information to referring physicians and referral labs.• Referring questions/complaints to specialists as appropriate for follow-up• Responding to routine inquiries from doctors and patients, ensuring follow-up to our clients.• Ensuring client service information is current by collating statistical information and documentation, following to ensure information is received, updating information as appropriate.• Receiving and following-up requests for physician consultations Show less

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  Service Canada

  Sept 2022 - now

  Passport Officer