Jaya Bora

Experience

• 

  State Bank of India

  May 2009 - Jul 2018

  Jan 2017-Feb 2018 Manager Operations, Gr Noida Branch, State Bank Of India, Gr. Noida- Address customer satisfaction issues promptly- Adhere to high ethical standards, and comply with all regulations/applicable laws- Network to improve the presence and reputation of the branch and organization.- For a Month i.e. April 2017 was Branch Manager of PHI-III, Gr Noida Branch(on Deputation), where efficiently ran the branch and also successfully get the audit of the branch do- Organizing and coordinating banking services.- Managing bank's operations team to deliver effective financial services to clients. Show less - Handling the operations of a currency chest branch.- Officiated Branch Manager Ship for 6 months.- Catering to the day to day needs of the existing customers (both retail and sme) and acquisition of new customers.- Processing and authorizing documents of CASA accounts, various Bank deposit schemes, Govt Schemes, Personal Loan and also diverting bank customers for cross selling. - Handling a 15000 pensioner’s account, catering to their accounting needs, processing, sanctioning, disbursement and documentation of Pension Loans.- Weekly/Daily leadership interactions and reporting internally and to RBI.- Successful implementation of Banks “Q App” in my branch.- Customer Relationship Management - manage and track accounts and report results.- Pivot Point in installation, functioning and smooth progress of automated passbook printing machines along with customer education.- Migration of existing and new customers towards “Green Banking”, thus creating fewer footfalls in the branch.- Risk assessment.- Instrumental in Branch Audits, achieved a increment of +2 marks in audit score- Team Meetings and drive issues to resolution Show less - Process Trade related bills, collection of bills, discounting of bills.- Non fund based products LCs and BGs- Follow up for Bills discrepancies- Ensure that all deliverable are delivered / transactions processed as per the agreed TAT.- Coordinating with branches for proper submission of applications along with requisite documents so as to minimize the rejection rate.- Perform transnational regulatory checks as required.- Report changes to transactions to internal and external parties as required. Show less - Catering to the day to day Banking needs of the HNI customers.- As CRO was also responsible for opening of saving Bank Accounts, where had to intensively and extensively verify and authorize the KYC related documents and also on focus on AML.- Also verifying the KYC fulfillment of the existing Customers as per the RBI and Banking Guidelines.- Classifying the operative and non operative accounts, converting non operative accounts into operative accounts.- Responsible for the creation of new business and diverting customers towards the usage of ATM's and internet Banking. - To provide financial advice and offer customized key product solutions that adheres to the financial institution’s guidelines as well as of the industry regulations.- Through excellent customer service, to build and maintain loyalty to the current clients of the bank. Update on the new products and services offered by the bank to its clientele range growth. Show less

  • Operations Manager

    Jan 2017 - Jul 2018

  • Operations Manager

    Nov 2014 - Dec 2016

  • Processing Officer

    Sept 2012 - Oct 2014

  • Customer Relationship manager

    Apr 2011 - Aug 2012

  • Probationary Officer

    May 2009 - Mar 2011