Anibal Ignacio Fernandez Dithurbide

Experience

• 

  Sitel

  Jan 2013 - Nov 2014

  - Supporting the team in their daily tasks and reviewing their progress.- Solving common and unusual issues related to customer’s requests (in the logistics area)- Attending international conference calls with the client, presenting improvements, progresses- Preparing reports (SLA’s/quality monitoring, reports containing daily tasks list for each agent)- Requesting accesses for new agents of all client’s applications- Leading team meetings and training for agents (individual & groups).- Replacing team manager during his absence; Show less

  • Mentor in Customer Service department (Logistics)

    Oct 2013 - Nov 2014

  • Customer Service Professional Agent

    Jan 2013 - Oct 2013
• 

  Sandler & Travis Trade Advisory Services, Inc.

  Nov 2014 - Sept 2018

  - Performing the research to find the best customs solutions for the client.- Performing Audits (verifying if there are non-compliance gaps), responding to compliance concerns.- Maintaining records, preparing reports, verifying information.- Thorough analysis for customs opportunities and risks- Reviewing and auditing import/export filings to ensure declarations are timely, accurate and complete.- Support identification, qualification, implementation and operation of strategic cost saving initiatives such as inward processing relief, end use, outward processing relief etc.- Reviewing and updating internal procedures consistent with both business practices and Customs law.- Recommending ongoing improvements to import/export procedures and trade management systems to enhance efficiency, compliance and costs savings.- Interpreting and applying international trade rules and regulations.- Participating in business review of customs brokers’ performance.- Providing analytical support and reporting for different aspects of the supply chain and trade compliance performance- Driving standardization of import/export processes and internal control procedures Show less

  • Senior Customs Analyst

    Jul 2016 - Sept 2018

  • Customs Analyst

    Nov 2014 - Jul 2016
• 

  Sitel Group

  Sept 2018 - Jun 2021

  Team Manager
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  Foundever

  Jun 2021 - Jan 2025

  Senior Team Manager
• 

  Equinix

  Jan 2025 - now

  Team Leader