Anand Pariyil

Experience

• 

  Dell

  Apr 2006 - Oct 2009

  Technical Support Specialist

  - Support Voice Process for the Customer.- Responsible for dealing with Clients Queries.

• 

  IBM

  Dec 2009 - Sept 2022

  - Worked on Various platform for projects like Server Build / Decommission/data Centre Migration/ Server Upgrades/Cloud Projects.- Coordinate with internal resources and third parties/vendors for the flawless execution of projects- Ensure that all projects are delivered on-time, within scope and within budget- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility- Ensure resource availability and allocation.- Develop a detailed project plan to track progress.- Use appropriate verification techniques to manage changes in project scope, schedule and costs- Measure project performance using appropriate systems, tools and techniques- Report and escalate to management as needed- Manage the relationship with the client and all stakeholders- Perform risk management to minimize project risks- Establish and maintain relationships with third parties/vendors- Create and maintain comprehensive project documentation.- number of months, the business case should be re-visited to confirm whether the expected benefits were realized. Performing server registrations in all kinds of tools and performing health checks to make sure servers are complaint. Initiating and coordinating the changes raised in Maximo & Remedy as per the account requirement. Maintaining the artefacts and answering the Service activation checklists as per the account policies. Initiating and implementing new process. Coordinate with Operational level upgrade projects. Make sure the team is updated with any new changes in the process. Update and create process documents as and when required. Ensure team members close projects on time. Ensure all projects are updated in various trackers. Reporting to relevant stakeholders on weekly basis how the team stands and if there are any blockers. Show less  Managed a team of 25 + team members for IBM internal Account. Conducted timely class room training and refresher courses for the account - i.e. Refresher courses for internal accounts. Headed a new account for IBM  Manage the client Escalations in timely manner and looked to it that they were resolved to the client satisfaction. Manage and publish the shift roster for each team member monthly basis. Managed breaks for 25+ team members and also arranged the transportation according to the shift of each team members.  Perform compliance checks and made sure we are always compliant on all aspects. i.e. Leaves well documented on the tool, claiming for the hours worked (ILC) system compliant etc Mentor team members to get to the next role and pursue their goal. Be the focal point for any team building activities. Collate and Manage and send out monthly reports and statistics for the complete team with the stack ranking. Work on complex tickets and make sure they have reached resolution. Show less • Coordinating with the Boarding Managers and Stake holders on Service operations. • Raise Changes on Maximo and Remedy and schedule the changes.• Communicating with various Platform teams regarding the tasks that needs to be completed• • Liaise with project stakeholders on an ongoing basis.• Track project milestones and deliverables.• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.• Build, develop, and grow any business relationships vital to the success of the project. Show less

  • Project Manager

    Nov 2013 - Sept 2022

  • Team Lead

    Dec 2011 - Nov 2013

  • Senior Technical Specialist

    Dec 2009 - Dec 2011
• 

  Cisco

  Jul 2022 - now

  Project Manager
• 

  Hewlett Packard Enterprise

  Nov 2023 - now

  Senior Project Manager