Samira Horvath

Experience

• 

  Wells Fargo Financial

  Jan 2005 - Jul 2005

  Credit Manager
• 

  Acosta Sales and Marketing

  Jan 2006 - Aug 2009

  Run business for clients at Albertsons Intermountain West. Client List includes but is not limited to Clorox, Georgia Pacific, Ocean Spray, Dr Pepper Snapple, Nissin, and Sun Products. Work in 3 different areas within Acosta: -Retail- Use handheld technology to perform sales calls within designated sales territory. Trained 5 new employees. -Marketing- Provide analytic support for sales team in creating presentations or selling opportunities. Proficient in IRI or AC Neilsen -Sales- Manage business at Albertsons Intermountain West by selling new items, running promotions, and maintaining existing distribution.

  • Associate Business Manager

    Jan 2008 - Aug 2009

  • Leadership Development Associate

    Jan 2006 - Dec 2007
• 

  Markmonitor

  Jul 2010 - now

  • Mentor, train, provide leadership, and advocate on behalf of all team members within the organization.• Point of escalation for client complaints or service issues from team members.• Organize training, communications, technology, and resource allocation for large scale product deployments.• Manage a diverse and complex scope of proactive and reactive support issues.• Analyze and mitigate risks to the organization while minimizing employee burnout due to high workload. • Solve complex support issues effectively.• Escalate issues within appropriate channels to drive resolution and confirm solution or other options as needed.• Determine most effective method of problem resolution by utilizing internal resources.• Plan, coordinate, and lead the sharing of best practices with team community, frontline technical resources, and product owners.• Establish and maintain working relationships with internal support delivery teams, customer leadership, and customer support teams.• Create reporting structures by gathering business requirements/objectives to develop detailed and actionable reports for leadership and upstream teams. Show less • Manage internal collaboration among Professional Services, Legal, Finance, and Sales for long-term, multi-product sales cycles.• Make timely and financially sound decisions with moderate uncertainty or pressure on a consistent basis.• Coordinate cross-functional teams for RFPs.• Assess customers’ needs and risks to recommend appropriate Service offerings and Training with end goal of increasing revenue and growing customer base. • Manage the delivery of recommended/agreed-upon products and services to achieve high customer satisfaction and trust.• Convert customer satisfaction to renewals by leveraging client relationships.• Lead sharing of best practices with team and customer community.• Serve as primary escalation point for customers. Facilitate escalation within appropriate channels if executive sponsorship was required.• Solve complex support issues effectively.• Escalate issues within appropriate channels to drive resolution and confirm solution or other options as needed.• Determine most effective method of problem resolution by utilizing internal resources.• Plan, coordinate, and lead the sharing of best practices with team community, frontline technical resources, and product owners.• Establish and maintain working relationships with internal support delivery teams, customer leadership, and customer support teams.• Create reporting structures by gathering business requirements/objectives to develop detailed and actionable reports for leadership and upstream teams. Show less

  • Quality Assurance Manager

    Jun 2023 - now

  • Client Services Supervisor

    Oct 2012 - now

  • Sr Customer Success Manager

    Jul 2011 - Oct 2012

  • Customer Success Manager

    Jul 2010 - Jul 2011