Kim Heyde

Experience

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  Huntington National Bank

  Jan 2000 - Jan 2002

  Senior Product Manager

  As Senior Product Manager, I monitored online and telephone bill pay products, gathered and documented product requirements related to various departments inclusive of Pricing, Customer Service, Training, and Marketing. I was instrumental in saving the bank more than $100,000 annually through the creation and implementation of automated processes that significantly enhanced the quality of captured data.Appointed as an internal expert, I was responsible for providing strategic direction, guidance, and integration of products and services. This included the design and implementation of the proprietary “Small Business Bill Pay” service. Show less

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  Florida Department of Financial Services

  Jan 2003 - Jan 2004

  Legal Analyst

  In the role of Legal Analyst, I was charged with drafting legal documents, negotiating and preparing settlements, supervising law clerks and administrative personnel, and improving the overall efficiency of daily tasks.During my tenure, I served as a member of the Unauthorized Entity Task Force with responsibility for managing in excess of 40 lawsuits that ultimately resulted in the recovery of more than $1 million in unpaid medical claims.

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  Florida Agency for Health Care Administration

  Jan 2004 - Jan 2005

  Manager

  My responsibilities included the management of Florida’s Medicaid fraud and abuse budget with oversight for 97 Bureau of Medicaid Program Integrity professionals. We instituted the Private and Public Health Insurance Task Force to advance efforts in reducing redundant claims and combating fraud and abuse. To improve the efficiency and effectiveness of our work, I developed and implemented an innovative reporting package that identified and removed non-value-added cases.

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  MARKET EXAMINATIONS

  Jan 2005 - Jan 2013

  Business Analyst

  I conducted market research studies, gathered comprehensive data, and provided marketing, process improvement, and regulatory compliance consulting services to clients in the health care, insurance, and banking industries. I worked closely with local clientele to educate and counsel them in the areas of tax rebates and incentives for the promotion of historical businesses.

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  First American Title

  Jan 2013 - Jan 2015

  Senior Account Analyst

  In this position, I managed daily operations for a team of more than 100 employees in India. Our focus was on data analysis, financial reporting, designing and documenting business processes, creating procedural documents, providing training and on-going support, managing projects, implementing corrective measures, and lobbying senior management to allow facilitation and implementation of process enhancements and SLAs.

• 

  OpenText

  Jan 2015 - now

  As Product Manager, I lead and oversee global initiatives spanning the design, content development, engineering, solution strategies, marketing, launching, customer support, quality control, and management of innovative enterprise information system processes and products. I serve as trainer and supervisor for cross-functional teams to envision, build, and deliver products, processes, and experiences that impact high volumes of individuals. My responsibilities include evaluating clients’ needs and requirements, establishing vision and product road maps, defining and determining project scopes, maintaining relationships with key customers and global partners, and traveling internationally to collaborate with Development and Sales Force teams from India, England, Canada, and Asia. Additionally, I utilize Agile development methodology, leverage JIRA for requirements, and participate in facilitating daily Scrum meetings. I have been consistently recognized for excellence in job performance, team leadership, heightened productivity, exceeding client expectations, and seamless quality rollouts. Show less

  • Lead Solution Consultant

    Jan 2021 - now

  • Senior Product Manager

    Jan 2015 - Jan 2021