Briana Baxter

Experience

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  JET Services

  Oct 2010 - Dec 2012

  Stand Worker (Lemonade)

  Dealt with inventory.Money handling.Prepping, making and cleaning lemonade.Long hours.Keeping track of vendors.

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  American Beverage Association

  Jun 2013 - Aug 2013

  Public Affairs Intern

  Reported to the Senior Vice President for Policy & Public Affairs and the Vice President for Communications. Responsible for researching various topics and individual policy makers, developing weekly blog entries, compiling daily media clips, updating files, date entry (Excel), incoming and outgoing mail. Main department point of contact including phone coverage. The American Beverage Association is the national trade association that represents the non-alcoholic beverage industry. Includes members such as The Coca-Cola Company, PepsiCo, and Dr. Pepper / Snapple Group. Show less

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  University of Maryland - START

  Sept 2015 - Dec 2016

  • Oversaw classes of up to 120 students in Terrorism Studies.• Held office hours and facilitated in depth online simulations within the subject matter.• Assisted faculty with clerical tasks such as copying papers, collecting assignments, and preparing materials for upcoming classes.• Reviewed assignments, proctored tests, and assigned grades per university standards. • Documented attendance and completed assignments in order to maintain accurate student records. Greet and assist students and visitors. Perform check-out procedures for items such as books, laptops and other electronics. Search and locate materials upon request. General desk coverage.

  • Undergraduate Teaching Assistant

    Jan 2016 - Dec 2016

  • Late Night Services Employee

    Sept 2015 - May 2016
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  Paradise for Pets

  Apr 2016 - Apr 2021

  • Interviewing, training and onboarding of new employees.• Answering phones, conducting facility tours and sales work.• Addressing problems with customers to promote quick and successful resolution. • Provided excellent customer service through effective communication and thorough knowledge of services rendered.• Interacting and caring for up to 115 dogs. Duties included bathing, administering all kinds of medications, nail trimming, and ensuring their safety. Work closely with our boarding and daycare pets. Interacting and caring for a large range of animals is a requirement and perk of this position. Sales/customer service component; this includes answering phone calls, conducting facility tours and light sales work.

  • Assistant Manager

    Jun 2018 - Apr 2021

  • Kennel Techinician

    Apr 2016 - Jun 2018
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  Crystal Media Networks

  May 2016 - Aug 2016

  Content Intern

  • Compiled, categorized and condensed large amounts of data through extensive research and analysis. • Analyzed social media relevance and made decisions on viable data to include in my research. • Managed navigation links ensuring data was compelling, easy to navigate, and easy to follow. • Regularly reviewed and improved data. Vetted web content, ensuring its compelling, appropriate and SEO friendly.

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  Animal Dental Center

  Apr 2021 - now

  Answer incoming customer inquiries. Scheduling appointments. Handling multiple phone lines for 4 different locations. Finalizing invoices and performing End Of Day batches. Collaborate with management teams to stay updated on new products, services, and policies. Record customer information within ezyVet. Engage with clients in a friendly and professional manner while actively listening to their concerns. Offer support and solutions to customers in accordance with the company's customer service policies.Performing inventory of both office and medical supplies. Filling medications. Show less

  • Client Service Representative Manager

    Feb 2023 - now

  • Client Care Specialist

    Apr 2021 - now