Kidambi Rajagopal

Experience

• 

  HSBC

  Jan 2003 - Dec 2003

  Trainee Engineer

  • Provided solution in terms of installation, upgradation, troubleshooting, database maintenance for optimal performance of E-Banking system on client site• Experience in working with Pre-Production and Production support.

• 

  IndusInd Bank

  Jan 2005 - Jan 2007

  Systems Engineer

  • During my tenure with IndusInd Information Technology, handled the databases of client IndusInd Bank as a Database consultant.• Handled the database of Bank site and queries in the application.

• 

  Polaris Consulting & Services Ltd

  Feb 2007 - Aug 2010

  Oracle Database Consultant

  • Managed the R&TA Database of Deutsche Bank and GWM databases of Citi bank NA as Production DBA. There were approximately 200+ databases and availability of these databases for 24 x 7 was highly critical to their business.• Gave Support to various applications such as SAP Databases, People soft, JD Edwards Enterprise One ERPs and other internal application.

• 

  Oracle

  Aug 2010 - now

  • Managing the Exadata Cloud and Exadata Database Support Organization that focuses on providing high quality, best in class Product Support experience for Customers to be successful in deploying Oracle Technologies. The global team comprises of highly skilled and experienced Oracle support engineering team in charge of servicing Oracle Customers. Service delivery is remote and requires advanced knowledge of the full Oracle Database product stack, from an implementation and supportability perspective.• Managing Executive level escalations and ensuring high level of Customer Experience• Liaising with Critical Accounts Manager, Sales team to understand the Business Impact of the customer and to Oracle and working in sync with them to deliver outstanding services and increase Support Service Agreement Sales• Collaborating with Development team by reporting critical bugs and enhancement so as to make the product more robust• Reduced escalations in support to a minimal by proper planning, execution of training plans and management of resources available• Plan and execute technical training sessions both Reactively (based on needs) and Proactive (based on new product enhancements & features)• Report operational achievements and progress to the Director on regular basis including statistical analysis and improvement of action plans. Show less • Experience in administration, design, implementation and supporting RAC, RMAN, ASM, Data Guard / Standby Database, OEM, Patching, Cloning.• Experience in Backup and Recovery using RMAN, Hot & Cold backup and logical backup• Experience in cloning databases using RMAN, Hot and cold backup.SpecialtiesAs a senior engineer in RAC administration, provided high quality and timely analysis on complex issues falling in RAC and Performance competency. I get great satisfaction in seeing Oracle's customers achieve success with some of our most important features. Show less

  • Senior Technical Support Manager

    Jan 2019 - now

  • Technical Support Manager

    Jun 2016 - Jan 2019

  • Principal Software Engineer

    Jun 2013 - Jun 2016

  • Senior Software Engineer

    Aug 2010 - May 2013