Hana A.

Experience

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  Qatar Airways

  Aug 2004 - Sept 2006

  Reservation and Ticketing Officer

  Arrange reservations and routing for passengers. Examines passenger ticket or pass to direct passenger to specified area for loading. Plans route and computes ticket cost, using schedules, rate books, and computer. Read coded data on tickets to ascertain destination, marks tickets, and assigns boarding pass. Assist passengers requiring special assistance to board or depart conveyance.

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  Hassan's Optician Co.

  Sept 2007 - Aug 2009

  Administrative Assistant

  Arrange for all staff meetings, conferences, visitors and business trips. Act as the link between staff and owners and managers to communicate and covey administrative circulars and implement company policy. Screening telephone calls and requests and handling them when appropriate timely manner. Devising and maintaining office systems, including data management and registry filing.

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  Embassy of Cuba to Kuwait

  Jan 2010 - Jun 2012

  PA to Ambassador and Translator

  To manage H.E. Ambassador’s office and undertake all secretarial duties, translate from English to Arabic and vice versa, all Ambassador’s classified and unclassified correspondence and other departments when required, liaise with VIP interlocutors, maintain confidential materials and documents. Arrange for the Ambassador’s meetings and ensure scheduling of appointments and VIP visits of state official’s programs. Liaising with Liberia home office on local news and reporting to Ambassador on daily basis. Having a good experience with all Consular and Visa related matters and work and acting in absence of in-charge staff.Key Responsibilities:• Managing the agenda of the Ambassador.• Handling queries, including from VIPs to the Ambassador and following up action.• Timely and proactive management of Embassy protocol matters (Cuban based staff arrival and departure processes, accreditation, visas, taxation concessions, exemptions, airport passes, vehicle registration and renewal)• Keeping an accurate and up-to-date diary and advising on appointments.• Keeping up the invitations lists and Embassy contacts in Outlook.• Coordinating the Ambassador’s travel arrangements, liaising with drivers.• Line management of the Ambassador’s driver.• Coordinate with Residence and Events Manager over the Ambassador scheduling.• Issue invites /invitations and keep RSVP for Ambassador’s Events • Maintaining Ambassador’s contact list and respond to invites for Ambassadorial events – including coordinating all VIP invitations to the Cuban National Day Celebration. Show less

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  Embassy of the Republic of Liberia to Kuwait

  Jun 2012 - Sept 2014

  PA to Ambassador and Translator

  To manage H.E. Ambassador’s office and undertake all secretarial duties, translate from English to Arabic and vice versa, all Ambassador’s classified and unclassified correspondence and other departments when required, liaise with VIP interlocutors, maintain confidential materials and documents. Arrange for the Ambassador’s meetings and ensure scheduling of appointments and VIP visits of state official’s programs. Liaising with Liberia home office on local news and reporting to Ambassador on daily basis. Having a good experience with all Consular and Visa related matters and work and acting in absence of in-charge staff.Key Responsibilities:• Managing the agenda of the Ambassador.• Handling queries, including from VIPs to the Ambassador and following up action.• Timely and proactive management of Embassy protocol matters (Liberian based staff arrival and departure processes, accreditation, visas, taxation concessions, exemptions, airport passes, vehicle registration and renewal)• Keeping an accurate and up-to-date diary and advising on appointments.• Keeping up the invitations lists and Embassy contacts in Outlook.• Coordinating the Ambassador’s travel arrangements, liaising with drivers.• Line management of the Ambassador’s driver.• Coordinate with Residence and Events Manager over the Ambassador scheduling.• Issue invites /invitations and keep RSVP for Ambassador’s Events • Maintaining Ambassador’s contact list and respond to invites for Ambassadorial events – including coordinating all VIP invitations to the Liberian National Day Celebration Show less

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  Embassy of Japan to Kuwait

  Sept 2014 - Mar 2015

  PA to Ambassador & Deputy Chief of Mission (Secretary for Protocol Section)

  Provide a full personal secretarial, organizational, and administrative support service to Ambassador and Deputy Ambassador including responsibility of maintaining confidential records and electronic filing system. Act as the first point of contact between all persons and Ambassador and Deputy Ambassador to receive visitors on his behalf, responding to his correspondences, filtering mailing and emails and take telephone enquiries. Preparing VIP invites and contact elite persons for receptions and events in the Embassy. Key Responsibilities:• Managing the agenda of the Deputy Head of Mission.• Responsible for all operational management tasks and reports to the DHM.• Preparing correspondence and liaise with the Ministry of Foreign Affairs, government agencies and embassies on other matters, as directed.• Planning and organizing timetables and events.• Full support to the Ambassador (occasionally substitute his secretary) and the DHM. Show less

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  Embassy of Hungary to Kuwait

  Apr 2015 - Sept 2018

  PA to Deputy Head of Mission, Commercial Attaché & Visa Section Officer

  • Answering incoming calls, welcoming guests, providing clients/applicants with needed information, and direct them to the concerned person. • Collecting the news and preparing daily press reports.• Preparing /Translating different categories of documents (e.g., Verbal notes, letters, newspaper articles, etc…) in both English and Arabic. • Organizing the DHM & Commercial Attaché’s calendar and appointments, coordinating with the drivers through a printed schedule of the same. • Preparing (guest list, invitations, labelling, method of distribution, etc…) during receptions of the Embassy. • Handling consular affairs (Visa applications, Biometrics, etc…) under the supervision of the Consul and Admin Attaché. • Covering the running of overflights requests.• Corresponding with visa applicants as well as with Hungarian citizens, Contact with external service provider.• Liaising with the Ministry of Foreign Affairs, and other government Ministries, to facilitate the entry of diplomats and organize visa renewal processes.• Coordinating the renewal of privately owned Diplomatic vehicle registrations and organizing customs clearances for incoming and outgoing non-diplomatic related shipments.• Carrying out additional tasks required by other Diplomats of different departments. Show less

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  International Committee of the Red Cross - ICRC

  Oct 2018 - Mar 2020

  Administrative Assistant

  • Handling Administration tasks (filling doc., prepare contracts, etc…) under the supervision of the F&A Manager.• Updates all databases and keep files organized • Supervises the ordering or purchasing of necessary material and supplies, in coordination with logistics staff, and maintains related stocks.• Supervises the ordering or purchasing of necessary material and supplies, in coordination with logistics staff, and maintains related stocks. • Participates in determining accommodation and office-space needs and identifies premises accordingly.• Analyses the set-up of premises, including the passive security measures in place, and proposes corrective measures when necessary. Contributes to drawing up housing policy and participates in establishing the lease agreement.• Supervises the department in charge of managing premises and infrastructure. • Deals with relevant external contacts, service providers and suppliers. • Keeps proper files and statistics. Show less

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  Orchidia Pharmaceutical Industries

  Oct 2020 - now

  PA to Commercial Director & Board Member

  • Acting as the first point of contact between the commercial director & others.• Maintain professionalism and strict confidentiality with all materials and exercise discretion when interfacing with the business.• Managing multiple tasks with tight deadlines.• Provide solutions to day-to-day department issues.• Maintaining Comprehensive and Accurate records.• Booking and arranging travel (with relevant required documents), and accommodation when needed for the commercial director.• Draft and edit correspondence, communications, presentations and other documents.• Serve as a liaison with internal staff at all levels.• Organize meetings, including scheduling, sending reminders.• Set up and maintain paper and electronic document control system for all related activities / tasks/ reports/ correspondences & plans documentation/ projects status involved for the commercial team and any common engaged projects (through Bitrix).• Acting as cross functional support between teams like : CEO office, Business Development, Sales, Marketing, Finance, DRA, HR, IT, and Procurement.• Assigned to develop and manage the performance for other admins team members from other departments through a full pre-agreed development plan & program. Show less