Amber T.

Experience

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  UL Global

  Aug 2018 - Jan 2020

  International Student Guide

  I assisted in the 2018-2020 Spring/Summer International Orientation, welcoming cohorts of up to 1,000+ international students across Study Abroad, Erasmus, Non-EU Exchange, and Full Degree programs.Key Responsibilities:・Supported the planning and coordination of orientation events and workshops to help international students integrate into university life and Irish culture.・Managed early morning airport collections, welcoming students upon arrival and assisting with luggage.・Provided guidance on campus life, module selection, and cultural adaptation.・Assisted UL Global with clerical tasks, including issuing bank and visa appointment request letters.・Led campus tours and weekend trips to enhance the student experience. Show less

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  Limerick College of Further Education (LCFE)

  Sept 2018 - Dec 2018

  Japanese Language Teacher

  I was employed as a Japanese language teacher at Limerick College of Further Education where I was responsible for providing Japanese lessons to a mixed ability class of young adult and adult learners with various learning needs. Main Duties included:-Creating and implementing comprehensive and interactive lesson plans for the class each week that cater to the various student needs.-Utilising a variety of tools, such as PowerPoint, roleplay, boardgames and YouTube, to create engaging lesson content.-Preparing for lessons before and after class such as setting up and tidying the classroom and gathering lesson materials.-Creating and delivering assessments, projects, and assignments for the students to formatively access their development and learning needs in areas such as reading, listening, writing, grammar and speaking. -Maintaining an orderly classroom setting to contribute to the learning environment. Show less

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  Glass, Lewis & Co.

  Jan 2019 - Aug 2019

  Junior Operations Analyst

  I completed an 8-month Co-Op placement at Glass Lewis, Limerick, as a Junior Operations Analyst on the Voting Operations Team.Key Responsibilities:・Managed and logged proxy-related data on internal and third-party platforms.・Prepared proxy voting files using Excel macros and uploaded them to internal systems for client use.・Audited voting files for accuracy and ensured compliance with voting guidelines.・Assisted in onboarding and training seasonal hires in the proxy voting process.・Liaised with third-party providers to ensure timely vote submissions on behalf of clients. Show less

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  Playrix

  Jan 2021 - Aug 2021

  Customer Support Representative (English+Japanese)

  -Sole support agent offering technical support through Japanese language across several mobile games on multiple platforms (mobile, web, Facebook).-Managing player tickets and offering technical advice in Japanese/English.- Logging JIRAs and creating bug reports for use of the support engineers.-Identify and reporting in-game bugs/ issues using internal and external tools.-Collaborating with other departments, including production, QA, design, programming, legal and marketing to share customer insights.-Participating in weekly support team meetings. Show less

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  Wildlife Studios

  Aug 2021 - Nov 2021

  ・Managed the end-to-end localization process, including supplier coordination, budgeting, and deliverables, to ensure high-quality game content for multiple international markets.・Translated in-game text, store content, community messages, FAQs, canned responses, and other customer-facing materials from English to Japanese.・Liaised with translation suppliers to define project scope, delivery timelines, and pricing.・Developed glossaries, prepared localization briefs, and responded to translator queries.・Balanced translation costs while maintaining quality and adhering to project budgets.・Ensured linguistic accuracy, reviewing grammar, typography, and punctuation. Show less ・Provided guidance to support agents on complex cases.・Liaised with product directors to track and manage JIRAs. ・Responded to player inquiries via Helpshift, App Store, and Google Play.・Handled escalations and player complaints.・Assisted in training and onboarding new agents. ・Engaged with players in Japanese across social media and support channels.・Localized and published community updates. Show less

  • Localization Project Manager

    Sept 2021 - Nov 2021

  • Senior Support Agent (Japanese + English)

    Aug 2021 - Aug 2021
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  Japan Exchange and Teaching Program(me) (JET)

  Nov 2021 - now

  ・Serve as an in-house translator, translating and editing various written materials in a variety of fields such as marketing, administration, technical, and legal documents.・Plan and execute intercultural exchange events, including large-scale festivals and smaller events, to promote Ireland’s culture at the grassroots level.・Provide bilingual interpretation for diverse contexts, including local affairs, international conferences (e.g., UNESCO Creative Cities Network, The Council of Europe International Intercultural Cities Network), and official engagements with dignitaries, ensuring effective communication.・Support foreign residents as the English-speaking consultant at the Hamamatsu Foundation for International Communication and Exchange (HICE). Show less ・Managed a team of 19 ALTs, providing HR and intercultural support, such as administering payroll and leave, including filling in Japanese employment-related paperwork on behalf of foreign employees.・Coordinated ALT school placements and providing all-round support for issues faced within and outside of the workplace (health, housing, visa applications, taxes etc.).・Planned and facilitated professional development events and seminars, including the Shizuoka Development Conference which had over 200 attendees.・Translated a wide range of documents, including employment contracts, visa-related paperwork, and internal communications, to support the Board of Education’s operations.・Conducted regular school visits to evaluate ALT performance and provided constructive feedback. Show less

  • Coordinator of International Relations - 国際交流員および取りまとめアドバイザー

    Aug 2023 - now

  • Coordinator of International Relations - 国際交流員および取りまとめアドバイザー

    Nov 2021 - Aug 2023
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  KPMGジャパン／KPMG Japan

  Aug 2025 - now

  Global Mobility Services Staff