Reena Varghese

Experience

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  Convergys

  Jan 2004 - Jan 2006

  Technical Engineer

  • Providing solution to problems related to software vulnerabilities.• Responsible for initializing and implementing initiatives which would in turn lead to best practices and cater to development of the team members.• Mentoring and training new joiners into the team.

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  Infosys

  Jan 2006 - Jan 2008

  System Engineer

  • Providing the support at Operating System maintenance, routing and network services configuration support and troubleshooting of network hogging with the help of snoop and ethereal tools.• Analyzing the risk management, Trouble shooting of the servers, desktops as part of breakdown maintenance.• Managing the NIS server: Managing the user configuration data with centralized nis maps.• Managing the DNS Server: Managing and updating configuration files and zone files and ensuring the zone transfer between master and slave DNS servers. • User desktops: Managing Linux machines• NFS servers: Managing the centralized and decentralized servers.• Customer interaction: Monitoring the part of US lucent network to ensure 24/7 environment. Interacting with Lucent System administration for co operation and synchronizing the server’s data and Link connectivity. Weniger anzeigen

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  Tata Consultancy Services Asia Pacific Pte. Ltd.

  Jan 2008 - Jan 2013

  IT Analyst -Test Lead

  • Managed teams for both Solutions and Service delivery projects• Worked on Test Suite Design, Test plan and Software Testing.• Creation of Software Design Document, Test plan & Test Report.• Support in Design Verification & Validation for Automated Certification System.• Customer interaction• Status report updating and escalation handling.• To facilitate and attend daily, weekly and monthly project meetings.• Uploading the Software Design Documents, Test Plans & Test Reports into HP Quality Center• Integration Testing and Validation• Software Optimization for Performance• Process improvement done on the projects worked on were: 1. Cycle time reduction to deliver projects to client before time. For e.g. Automation, use experienced SME.2. Automation of Manual report work.3. Proper estimation of project schedule.4. Identify risk involved before project start...• Experience in writing design specification, developing the solution, functional specification, configuring EMC NAS/SAN Hardware with latest software’s, preparing the test bed with EMC Hardware/Software of NAS/SAN Devices, Writing the assertions for the scripts and validating it with Agilent Performance Monitor. Reporting the Issues and tracking the same with Issue Tracking System tool. Generating the reports about the execution using Execution Report Generation Tool. Weniger anzeigen

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  Alshaya Group

  Sept 2014 - now

  • Senior Business Analyst

    Jan 2021 - now

  • Business Analyst

    Sept 2014 - now