Nidhi Saunkiya

Experience

• 

  Rockwell Automation

  Jun 2007 - now

  Managing the strategic key account for life science CPG & Ecommerce industry.Key account management for 15+ clients of Rockwell AutomationMy Objective is to be a consultative seller for the entire basket of Rockwell’s Portfolio and improve our customers willingness to make Rockwell their most preferred choice for industrial automation solutions.Developed actionable insight into effective account management plansDeveloping trust and relationship with customersKeep up to date on the industry trends and Rockwell portfolio offering that are available to meet client opportunities.Conducted marketing activities, technical seminars for enhancement of Rockwell Automation’s product portfolio awareness at customer places.Conducted presentation, at customer places for new product launch.Analyzed market data, trends, and Competitor product basket then provided Rockwell Solution and product.Designed attractive product packaging as per customer demand.Execute and monitor execution plans for covered priority accounts priority accounts in CPG & Ecommerce industry.Strong facilitation skills to tailor action plan with internal and external stakeholders.Successfully promoted & increased market share at existing customers.Developed and designed multiple dashboards for reporting and cadence.Multi Industry engagement, business strategy development & execution.My KPI involves increasing the revenue from key accounts, increasing portfolio, and managing the relationship along with Developed new accounts.Skills: Market Analysis, Sales, Strategy, Business to Business, Teamwork, Negotiation.Account planning, maintaining and getting result.Reviewing and evaluating technical requirements of identified opportunities and propose technical solutions that meet with the customer’s technical challenges. Show less Processing customer orders utilizing the electronic order management system. Reviewing and processing work queue and business activity messages. Providing consistent transaction processing.Maintaining the details of all the Business transactions made. Managing the timely delivery of the orders placed.Overseeing Annual maintenance contracts, Extended Warranty Contracts, Warranty, Pre-Sales and Post-Sales Support.Coordinating delivery schedules and product availability with Operations. Maintaining Knowledge Base with information regarding stop orders, product availability issues, and lead times that may affect customer commitments. Keep records of designated problems and issue reports on related activities.Influential in equipping the new members with the processes and leading them to ensure such that the expectations of the customers and company’s service standards are met.Managing the team in absence of the manager. Act as an example to all the members of my team by being the person who most closely follows the principles and practices we have committed to. Assist in training new Executives as directed by managers. Provide inputs and recommendations to the Manager for training and development planning.Handle the escalation and complaints.Understanding customer issue. Further work on the same to resolve the issue as per SLA leading to customer’s satisfaction.Co-ordinate with different departments (Repair Centres, Product team, Refund Team, Technical Support Team etc.,) to resolve customer issues.Part of a team working on dispute management cases & annual customer loyalty survey. Working on complaints logged by end customers and providing resolution.Part of a team created for Distributors. Single point of contact for them. Provide end to end resolution on all the issues faced by distributors. Show less Took lead on several projects - WebUI & eCom launch at distributor’s place, Issue to Resolution Tracker, Escalation & Complaint Tracker, (Global Product Support, Sales Operation Data management, Root Cause Failure Analysis, Order Completion Cycle Time Management, Shipment Error Tracker, Market Access Dashboard, Bi-annual Sales return Tracker etc). Trained and led other team members to efficiently work upon these projects while ensuring excellent customer service.Led several Team Bonding Activities like organizing departmental trip to different locations in the past 3 years. Completed team building projects (1 year) associated with one of the trips.Played a key role in SAP implementation - Supply Chain Management (Global Process Transformation) in my current company (Rockwell Automation).Independently handling overseas account of Sri Lanka and OEMs of southern region.Coordinating delivery schedules and product availability with Operations. Maintaining Knowledge Base with information regarding stop orders, product availability issues, and lead times that may affect customer commitments. Keep records of designated problems and issue reports on related activities.Maintaining daily trackers project at hand and providing daily updates to all stakeholders.Simultaneously handling multiple tasks at one time to ensure customer satisfaction and maintain after sales support.Managing the time bound delivery of the orders placed, maintaining quality standard as defined in the industry and specified by the customer. Handle escalations and complaints cases originating from customers, and to drive the case to result most suitable to the customer’s satisfaction. Use regular follow-up methods and deal with the different people and departments involved to get the case to a swift and satisfactory end.Managed team in absence of team manager. Take care of escalations and any issues that rose during the period. Show less Worked with order management team responsible for order logging of all products and services of RA India.Assist sales to understand terms & conditions of purchase order and support on catalogue price and taxation. Coordinate with pricing team, finance, logistics and various business units To present dashboard summary and trends for order booking and shipment to higher management and sales on daily basis.Lead a prestigious project called events tracker to capture daily activity related to order logging.To present KPI’s of regional sales periodically.Assist business unit to understand excess or shortfall in their order targets.Analysis of KPI reports for order management team.Analyse the process of order logging and reduce the cycle time for order log. Show less To provide telephonic support on various issues faced by customer or trouble shooting team at siteCoordinate with global tech support and quality team based in US, UK and Australia.Support & handling all software licensing issues and liaisening with global tech support team for typical issues.To assist and deliver tech support presentations internally and external to our valuable customers on various tech connect services.Shipment of various Rockwell software to customers.To prepare monthly revenue / forecast reports and duly present to higher management. Show less

  • OEM Sales Account Manager

    Jan 2018 - now

  • Senior Business Operations

    Feb 2015 - Jan 2019

  • Business Operations Specialist

    Dec 2012 - Jan 2015

  • Senior Project Engineer –Tech support

    Jun 2011 - Dec 2012

  • Project Engineer –Tech support

    Jul 2008 - May 2011

  • SalesGraduate Engineer Trainee

    Jun 2007 - Jul 2008
• 

  IMI Precision Engineering

  Dec 2022 - now

  Proficiently managed overall India Industrial Automation operations/Business with key focus on profitability & operational results for increased sales growth and executed strategy and market plans for increased business development• Steered a team of Account Managers inIndia OEM Segments across multifaceted domains including - Packaging, Material Handling, Process, Heavy Industry Equipment, Textiles & Printing, Life Sciences • Triumphant in achieving double-digital growth (YoY) from 2023-24 in India• Expertise in building channel partners, increased market share at existing OEMs / End user by offering the complete basket of products via Distributors for Norgren & complimentary products achieving customer delight for business retention/enhancement.• Effective in consultative Selling throughDigitization' concept Top & Bottom line along with P&LResponsibility.Sales & Marketing of IMI fProducts related to Industrial Automation & Robotics like Cylinders, Actuators, Robotics arms, Gantry, Grippers, Servo/Stepper Motors, Artificial Intelligence, IOT & Industry 4.0, Traceability, serialization . Show less Specialties:•Formulating and implementing business and marketing plans aligned with overall company objectives.•Market development in Industrial sales (OEM and Distributors).•Developing relationships with key decision-makers in target organizations and establishing tie-ups for business development.•Overseeing sales & marketing operations; target setting for achieving increased business growth.• Identifying markets and segments for generating revenues, managing Profit & Loss and developing plans to build consumer preference.•Competitor analysis that keeps abreast of market trends and acts as inputs to strategic planning and course correction.•Networking with financially strong & reliable customers for deeper market penetration & improved market share.•Recruiting, leading, mentoring & monitoring the team members to ensure efficiency in process operations and meeting of individual & group targets.•Keeping track of successful executions of Business operations.•distributor incentive programs, developing new distribution channels.•Launching & driving programs to develop leads for sales teams.•Identifying market-need for new product opportunities, driving business development.•Leading stage gate projects for new product introduction.•Delivering specific in-house Technical seminars for targeted customers.An effective communicator with well-rounded leadership, planning, analytical and ownership skills; excellence in directing cross-functional teams and leading them to deliver results. Show less

  • Sales head India -lndustry Automation

    Aug 2023 - now

  • Regional Sales Manager(N&W)

    Dec 2022 - now