
Alice P.
Customer Service Representative

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About me
Engagement Success Associate | Client Engagement | Executive & Operational Support | Remote Work Advocate
Education

Universitatea „Aurel Vlaicu” din Arad
2006 - 2009Bachelor's degree Journalism
Experience

OBI Group Holding
May 2010 - Apr 2011Customer Service Representative- Handled customer inquiries and complaints with professionalism and care- Resolved issues efficiently, improving customer retention and feedback- Demonstrated strong product knowledge and service orientation- Helped train new team members on customer service protocols

Cerbul Albastru
Nov 2011 - Jun 2014Sales Associate- Delivered excellent customer service and personalized product recommendations- Assisted in setting up store displays and managing inventory- Maintained high performance in both sales numbers and customer satisfaction- Supported seasonal campaigns and promotions

Ascent Group
Jun 2014 - May 2016Executive Assistant to Managing Partner- Maintained communication with clients and ensured smooth service delivery- Supported training events and ensured comfort and professionalism for trainers and trainees- Assisted with administrative logistics for weekend workshops- Developed strong interpersonal and multitasking skills in a dynamic work environment

Universitatea de Vest „Vasile Goldiș” din Arad
Aug 2014 - Nov 2015Administrative Secretary for POSDRU Project (Part Time)This project was dedicated to helping students find their first job.

Medinet Hygiene Consulting
May 2016 - Mar 2017Operations Coordinator
Squads
Apr 2017 - Apr 2019Virtual Executive Assistant to the CEO- Organized and maintained digital files, invoices, and project documentation- Supported remote teams by streamlining workflows and task delegation- Assisted the CEO with calendar management and internal communication- Contributed to client onboarding and relationship management

SafeFleet Telematics
Sept 2018 - Apr 2019Assistant Marketing Manager- Created and managed social media content for company channels (Facebook, LinkedIn)- Participated in the development of brand marketing strategies- Conducted market research to support targeted campaigns- Collaborated with the sales and product teams to ensure aligned messaging

Homefresh
Apr 2019 - Oct 2019Operations Coordinator- Supported the business operations manager in organizing day-to-day workflows- Coordinated between departments to ensure smooth service delivery- Helped improve internal processes for tracking efficiency and task completion- Communicated with clients to resolve issues and maintain satisfaction

Stealth Startup
Feb 2020 - Dec 2022Led a remote team of analysts in evaluating early-stage startups for potential investment. Balanced research, team coordination, and strategic insight in a fast-paced environment.- Managed a team of 4 analysts and oversaw the evaluation of 300+ startups- Conducted due diligence, market research, and competitive analysis- Streamlined internal workflows, reducing turnaround time by 30%- Ensured high-quality reporting for investor review and decision-making- Coordinated across multiple time zones and maintained clear communication between analysts and leadership- Promoted based on performance and leadership potential Show less Supported investment decisions by conducting in-depth research and evaluations of early-stage startups. Known for speed, accuracy, and adaptability in a dynamic remote team environment.- Evaluated over 200 early-stage startups for investment potential- Conducted market research, competitive benchmarking, and business model analysis- Prepared detailed reports and summaries for investor presentations- Identified promising opportunities through independent research and trend-tracking- Promoted to Team Lead after consistently exceeding expectations and demonstrating leadership initiative- Worked closely with international teams and adapted to shifting priorities under tight deadlines Show less
Venture Team Lead
Feb 2022 - Dec 2022Venture Research Analyst
Feb 2020 - Feb 2022

Self-Employed
Feb 2023 - Feb 2025English Language Tutor (Freelance)- Provided weekly English tutoring for a middle school student, focused on reading comprehension, vocabulary, and conversational fluency- Designed personalized lessons based on student level, interests, and school curriculum- Fostered a supportive learning environment to build student confidence and engagement- Developed creative methods to explain grammar and writing techniques clearly

Www.fineartbyalice.com
Oct 2023 - nowVisual Artist & Creative Business OwnerFounder and creative behind Fine Art by Alice, a small art and jewelry business focused on pet portraits, fantasy art, and handmade polymer clay jewelry.- Created and sold custom artwork and jewelry to clients worldwide via Etsy and private commissions- Managed all aspects of the business: client communication, budgeting, marketing, order fulfillment, and shipping- Built and maintained an e-commerce website and Etsy shop: https://fineartbyalice.com- Designed visual branding and marketing content across social media platforms- Coordinated commissions with professionalism and consistent timelines- Developed excellent self-management, customer care, and project planning skills✨ Featured work on:🔗 Website: https://fineartbyalice.com🛍️ Etsy: https://www.etsy.com/shop/FineartbyaliceCo📸 Instagram: https://www.instagram.com/fineartbyalice Show less

Computacenter
May 2025 - nowEngagement Success Associate
Licenses & Certifications

Entrepreneural Skills
MBC Training and DevelopmentApr 2015- View certificate

EF SET English Certificate 71/100 (C2 Proficient)
EF SETApr 2025 - View certificate

Video Interview Tips
LinkedInAug 2022 
Digital Marketing
GoogleFeb 2019
Assistant Manager Course 2014
Ascent GroupMar 2014
Inbound Marketing
HubSpot AcademyJan 2019
Volunteer Experience
Part of Public Relations team/Later - Project Manager on a financial project for high school pupils
Issued by AIESEC on Oct 2010
Associated with Alice P.Social Media Manager
Issued by Startup Survivor on Feb 2019
Associated with Alice P.Event Coordinator
Issued by Fără Filtru / O Carte pe Lună on Sept 2014
Associated with Alice P.
Languages
- enEnglish
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