Alice P.

Alice P.

Customer Service Representative

Followers of Alice P.2000 followers
location of Alice P.Timisoara Metropolitan Area

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  • Timeline

  • About me

    Engagement Success Associate | Client Engagement | Executive & Operational Support | Remote Work Advocate

  • Education

    • Universitatea „Aurel Vlaicu” din Arad

      2006 - 2009
      Bachelor's degree Journalism
  • Experience

    • OBI Group Holding

      May 2010 - Apr 2011
      Customer Service Representative

      - Handled customer inquiries and complaints with professionalism and care- Resolved issues efficiently, improving customer retention and feedback- Demonstrated strong product knowledge and service orientation- Helped train new team members on customer service protocols

    • Cerbul Albastru

      Nov 2011 - Jun 2014
      Sales Associate

      - Delivered excellent customer service and personalized product recommendations- Assisted in setting up store displays and managing inventory- Maintained high performance in both sales numbers and customer satisfaction- Supported seasonal campaigns and promotions

    • Ascent Group

      Jun 2014 - May 2016
      Executive Assistant to Managing Partner

      - Maintained communication with clients and ensured smooth service delivery- Supported training events and ensured comfort and professionalism for trainers and trainees- Assisted with administrative logistics for weekend workshops- Developed strong interpersonal and multitasking skills in a dynamic work environment

    • Universitatea de Vest „Vasile Goldiș” din Arad

      Aug 2014 - Nov 2015
      Administrative Secretary for POSDRU Project (Part Time)

      This project was dedicated to helping students find their first job.

    • Medinet Hygiene Consulting

      May 2016 - Mar 2017
      Operations Coordinator
    • Squads

      Apr 2017 - Apr 2019
      Virtual Executive Assistant to the CEO

      - Organized and maintained digital files, invoices, and project documentation- Supported remote teams by streamlining workflows and task delegation- Assisted the CEO with calendar management and internal communication- Contributed to client onboarding and relationship management

    • SafeFleet Telematics

      Sept 2018 - Apr 2019
      Assistant Marketing Manager

      - Created and managed social media content for company channels (Facebook, LinkedIn)- Participated in the development of brand marketing strategies- Conducted market research to support targeted campaigns- Collaborated with the sales and product teams to ensure aligned messaging

    • Homefresh

      Apr 2019 - Oct 2019
      Operations Coordinator

      - Supported the business operations manager in organizing day-to-day workflows- Coordinated between departments to ensure smooth service delivery- Helped improve internal processes for tracking efficiency and task completion- Communicated with clients to resolve issues and maintain satisfaction

    • Stealth Startup

      Feb 2020 - Dec 2022

      Led a remote team of analysts in evaluating early-stage startups for potential investment. Balanced research, team coordination, and strategic insight in a fast-paced environment.- Managed a team of 4 analysts and oversaw the evaluation of 300+ startups- Conducted due diligence, market research, and competitive analysis- Streamlined internal workflows, reducing turnaround time by 30%- Ensured high-quality reporting for investor review and decision-making- Coordinated across multiple time zones and maintained clear communication between analysts and leadership- Promoted based on performance and leadership potential Show less Supported investment decisions by conducting in-depth research and evaluations of early-stage startups. Known for speed, accuracy, and adaptability in a dynamic remote team environment.- Evaluated over 200 early-stage startups for investment potential- Conducted market research, competitive benchmarking, and business model analysis- Prepared detailed reports and summaries for investor presentations- Identified promising opportunities through independent research and trend-tracking- Promoted to Team Lead after consistently exceeding expectations and demonstrating leadership initiative- Worked closely with international teams and adapted to shifting priorities under tight deadlines Show less

      • Venture Team Lead

        Feb 2022 - Dec 2022
      • Venture Research Analyst

        Feb 2020 - Feb 2022
    • Self-Employed

      Feb 2023 - Feb 2025
      English Language Tutor (Freelance)

      - Provided weekly English tutoring for a middle school student, focused on reading comprehension, vocabulary, and conversational fluency- Designed personalized lessons based on student level, interests, and school curriculum- Fostered a supportive learning environment to build student confidence and engagement- Developed creative methods to explain grammar and writing techniques clearly

    • Www.fineartbyalice.com

      Oct 2023 - now
      Visual Artist & Creative Business Owner

      Founder and creative behind Fine Art by Alice, a small art and jewelry business focused on pet portraits, fantasy art, and handmade polymer clay jewelry.- Created and sold custom artwork and jewelry to clients worldwide via Etsy and private commissions- Managed all aspects of the business: client communication, budgeting, marketing, order fulfillment, and shipping- Built and maintained an e-commerce website and Etsy shop: https://fineartbyalice.com- Designed visual branding and marketing content across social media platforms- Coordinated commissions with professionalism and consistent timelines- Developed excellent self-management, customer care, and project planning skills✨ Featured work on:🔗 Website: https://fineartbyalice.com🛍️ Etsy: https://www.etsy.com/shop/FineartbyaliceCo📸 Instagram: https://www.instagram.com/fineartbyalice Show less

    • Computacenter

      May 2025 - now
      Engagement Success Associate
  • Licenses & Certifications

    • Entrepreneural Skills

      MBC Training and Development
      Apr 2015
    • EF SET English Certificate 71/100 (C2 Proficient)

      EF SET
      Apr 2025
      View certificate certificate
    • Video Interview Tips

      LinkedIn
      Aug 2022
      View certificate certificate
    • Digital Marketing

      Google
      Feb 2019
    • Assistant Manager Course 2014

      Ascent Group
      Mar 2014
    • Inbound Marketing

      HubSpot Academy
      Jan 2019
  • Volunteer Experience

    • Part of Public Relations team/Later - Project Manager on a financial project for high school pupils

      Issued by AIESEC on Oct 2010
      AIESECAssociated with Alice P.
    • Social Media Manager

      Issued by Startup Survivor on Feb 2019
      Startup SurvivorAssociated with Alice P.
    • Event Coordinator

      Issued by Fără Filtru / O Carte pe Lună on Sept 2014
      Fără Filtru / O Carte pe LunăAssociated with Alice P.