James Burwell

Experience

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  Cherokee Town and Country Club

  Aug 2003 - Jul 2004

  Outside Golf Operations Assistant

  I worked as an outside operations assistant at Cherokee Town and Country Golf club for a 12 month period whilst on a year placement from university

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  Fitness First UK

  Dec 2005 - Jan 2021

  * Responsible for the Corporate Administration team who's duties include- The day-to-day management of 900+ Client Agreements.- First line Support for Corporate Clients- Support to the Corporate Account Managers- Issuing of c800 Invoices per month- Credit Control management- Member & Client Retention- Database Maintenance*Additional responsibilities:- Account Management- System and Process Improvements- Pricing Strategy & Renewal Negotiations- Daily Contact Centre Reporting Analysis- Set Monthly Targets for the Contact Centre- Supporting senior management using, analysing, and providing insightful reports/statistical information during the month and for the monthly business review pack. Show less

  • Corporate Operations Manager & Analyst

    Jul 2012 - Jan 2021

  • UK Corporate Administrator

    Mar 2007 - Jul 2012

  • Customer Advisor

    Dec 2005 - Mar 2007
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  DW Fitness First

  Jul 2012 - Jan 2021

  Corporate Operations Manager & Analyst
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  Nobilis Care Group

  Jan 2021 - Mar 2024

  Head of Care Coordination and Analytics

  Head of Care Coordination and AnalyticsProducing data and reports across all business functions, lead the rostering system, conducted data analysis, liaising with the executive team, implemented best practices, review and implement pay and invoice rate changes, and undertake ad hoc duties. • Successfully learnt the business, transferred ten branches from one rostering software to another, and led the migration process, completing this within three months, which built the foundations for business growth.• Significantly supported business growth from 10 branches delivering 8,000 hours of care per week to 20 plus providing over 22,000 hours per week in under 2.5 years. • Efficiently built a full reporting suite that was auto-delivered to each branch, regional manager and exec team and completed within three months of key performance metrics for self-management and senior management to look at the same collective data.• Actively contributed to increasing the number of care hours across the group by coordinating all care hours to improve efficiencies and spot opportunities for growth. • Enhanced revenue from conducting a price alignment process for private clientele per the pricing strategy. • Diligently trained all 100+ staff in the business that currently use our rostering software and I am the lead account manager for that piece of software. Show less

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  Nobilis Care Group

  May 2024 - now

  Head of Data & System Integrations