Brittani Dunn-Nelson

Experience

• 

  Words to Live By

  Apr 2003 - Mar 2018

  Executive Assistant and Part Time Teacher
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  Elite Choice Personnel

  Aug 2012 - Nov 2013

  Office Manager/ Staffing Coordinator
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  Manpower

  Dec 2014 - Nov 2016

  Senior Recruiter
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  University Hospital Home Health

  Nov 2016 - Mar 2018

  Office Coordinator
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  Purpose Destinations Travel Agency

  Dec 2022 - now

  Independent Travel Advisor
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  Calhoun County Library

  Nov 2023 - now

  In this role, I am responsible for overseeing the daily operations of library services, managing staff, and ensuring that patrons received excellent service in a welcoming and efficient environment. My duties include:Operational Oversight: Managed the daily operations of the library, including the circulation desk, reference services, and public programs, ensuring smooth and efficient service delivery.Staff Supervision: Supervised a team of 16 both full-time and part-time staff, including training, scheduling, performance evaluations, and professional development. Fostered a positive team culture focused on customer service and continuous professional improvement.Customer Service: Primary point of contact for patron inquiries, resolving complaints, addressing concerns, and providing assistance to enhance patron experience.Program and Event Coordination: Advised staff about coordinating and promoting library programs, and events. Worked closely with other departments to ensure successful execution patron participation.Budget/Resource Management: Assisted with budget preparation to ensure effective use of library funds. Managed the purchase and maintenance of library materials and equipment.Policy Implementation: Enforced library policies related to borrowing, patron behavior, and facility usage, ensuring a safe and positive environment for all library users.Technology and System Management: Managed library systems and software, overseeing cataloging, circulation, and patron accounts. Provided training for staff on software and tools for service delivery.Collaboration and Community Engagement: Worked closely with other library departments, local schools, organizations, and community leaders to enhance the library's outreach and visibility within the community. Show less As the primary leader of the library, I oversaw all operational, financial, and administrative functions, ensuring the library met its mission while adhering to best practices and legal requirements. Key responsibilities included:Budget Management: Prepared and managed the library's annual budget, ensuring fiscal responsibility and alignment with the library's strategic goals.Staff and Policy Oversight: Led the hiring, training, motivation, and, when necessary, termination of staff. Evaluated and implemented policies to ensure the library operated efficiently and in compliance with laws.Strategic Planning: Developed long-term strategic plans to guide the library's growth, incorporating input from the community, staff, and the board of trustees.Public and Governmental Relations: Served as the primary liaison between the library and its governing board, local government agencies, and the public, representing the library’s interests in meetings and through correspondence.Compliance and Reporting: Ensured the library complied with all local, state, and federal regulations. Prepared and submitted comprehensive reports to the board, including financial documents, meeting agendas, and minutes.Grant Management: Managed multiple large grants, ensuring proper documentation, reporting, and alignment with funder requirements.This role required a blend of leadership, strategic thinking, financial acumen, and the ability to engage with the community, all while maintaining a focus on enhancing library services and advancing the library's mission. Show less

  • Patron Services Coordinator (Manager)/ HR Liaison to the County

    Jun 2018 - now

  • Interim Manager/Director

    Nov 2023 - Aug 2024