Luann Chittur

Experience

• 

  McDonald's

  Jun 2004 - Oct 2011

  Area Manager

  Started My career here . I grew up the ladder to be the first Female Area Manager

• 

  Aditya Birla Retail Limited

  Nov 2011 - Dec 2018

  I am into Leadership training . Handled 11 trainer across India to facilitate Leadership training to build capability among senior management .I was responsible for the capability and skill development of the Store manager and their Area mangers across network of 9 cities of MORE supermarket . I addition i am DiSC certified Efficient at Team direction ( Result Oriented )Expertise in Report Analysis and TNA Expertise in Delivering program for all Level participants Expertise in publishing periodic Dashboards Efficient at Process evaluations and certifications Have Basic content Development Skill Show less

  • Learning Business Partner @ Aditya Birla Center Of Retail Excellence

    May 2013 - Dec 2018

  • Cluster Operations Manager

    Nov 2011 - May 2013
• 

  Landmark Group

  Dec 2018 - Jun 2020

  Regional Training Manager

  Managed OD and Training interventions for Karnataka and Kerela• Plan, Conduct and execute assessment for various roles with effective coordination with different stakeholders to promote and manage internal talent pool as per business requirement within the projected timelines.• Drive E - Learning and Manage LMS (Learning Management system).• Create IDPs (Individual Development plan) for SM's based on their competency scores derived from the Assessment Centre.• Drive OD lead activities of the region by coordinating with different stakeholders (Creating talent pool for AM's and SM's, Prism feedback roll out, Cultural diagnostics analysis and action planning).• Conducted leadership training program for SM's.• Ensured all new Managers undergo FTM within 30 days of clearing their assessment program to improve productivity and promote retention.• Plan and implement a formal on - Boarding induction session for new employees for targeted audiences (SM's and RO Members).• Analyzed company training methods and rectified issues, increased efficiency, and exceeded training goals, resulting in 95% implementation and 60 % effectiveness Show less

• 

  Bigbasket.com

  Jun 2020 - Jun 2021

  Regional Training Manger

  Heading L&D for Karnataka and Kerala, I led a dynamic team of 15 professionals. This team included 2 Assistant Managers, 1 Master Trainer, 4 Senior Trainers, and Trainers. Together, we managed comprehensive training initiatives spanning various business units, dark stores, warehouses, and cities (specifically, Bangalore, Mysore, Kochi, and Coimbatore).My responsibilities covered a wide spectrum:Performance Enhancement: I took the helm in crafting strategies to boost performance. This included adeptly monitoring and overseeing refresher training programs tailored for G2 staff and floor employees who needed extra support.Process Rollouts: I played a pivotal role in the successful implementation of new processes, ensuring that we met the stringent timelines set by the business.Effective Onboarding: One of our notable successes was in onboarding new hires. Within just 30 days, these employees consistently met or exceeded expected productivity levels. Impressively, 60% achieved this within their first week, with performance continuously exceeding 90%.Innovative Solutions: I spearheaded initiatives with measurable outcomes, showcasing innovation and problem-solving skills. A significant accomplishment was a 10% improvement in the Cold Storage audit score.Behavioral Training: Essential behavioral training was conducted for managerial positions. Additionally, I ensured the seamless execution of the First-Time Manager (FTM) program.Quality Assurance: I maintained training process quality and consistency by conducting thorough team audits.Strategic Collaboration: Collaborating closely with business leaders, I contributed to strategic projects that yielded substantial results. These included reducing return rates, decreasing rude behaviors by CEE/Riders from 10% to 3%, and elevating warehouse picker productivity from 85% to an impressive 95%. Show less

• 

  Udaan.com

  Jun 2021 - Feb 2022

  Manager - Training and Development

  Capability Building Manager for Udaan FRESH, PAN India. I played a pivotal role in enhancing performance within the sales team by conducting Training Needs Assessments (TNA) in collaboration with stakeholders and operations management. This process provided valuable insights into improving the sales officers' performance.Furthermore, I customized the existing induction program to better align with the specific needs of our sales team. To ensure a systematic approach to training, I developed frameworks for training requirements and established training calendars.Notably, I took charge of content creation and delivery, which played a crucial role in enhancing the quality analysis process at our warehouse. This effort contributed significantly to improving overall operations. I extended my responsibilities to the Demand Sales Team across India, where I conducted TNAs to identify areas for capability building. This led to the development and implementation of training programs aimed at improving processes and product knowledge. I designed and executed Effective Meetings/Huddles for our Sales Officers (SOs), fostering an environment conducive to skill development and knowledge sharing.In the realm of talent development, I established a comprehensive training structure catering to both new hires and existing employees across various departments within the Fresh category.I spearheaded the successful launch and management of the Learning Management System (LMS), a critical tool for streamlining our training and development initiatives. Show less

• 

  BYJU'S

  Feb 2022 - Dec 2022

  Learning and Development Manager

  I led a team consisting of 1 Lead Trainer, 2 Senior Trainers, and 3 Training Specialists to deliver comprehensive training programs for over 500 Customer Success Specialists, significantly impacting their performance and capabilities.I successfully managed the end-to-end Capability Building and Training framework for the K6 Cohort, which encompassed the retention team consisting of 700 employees within the Student Experience Team.I curated a range of skill-building programs, including "Train the Trainer," "Ignite," and soft skills training, specifically tailored to BYJU'S requirements.I played a pivotal role in orchestrating large-scale ramp-ups, implementing standardized Standard Operating Procedures (SOPs), and establishing robust audit mechanisms.I initiated and led a self-learning charter for trainers to continuously enhance their skill sets and stay at the forefront of industry trends.Collaborating closely with the Customer Success Operations team, I conducted thorough Training Needs Analyses (TNAs) and implemented targeted interventions, particularly focused on improving call pitches to achieve higher customer engagement scores.I spearheaded the development and implementation of a structured onboarding plan for Customer Retention Specialists, ensuring that they were well-equipped to excel in their roles.Additionally, I launched a nesting project for new hires, closely monitoring their progress during their initial 30 days to enhance both productivity and call quality.My dedication to improving training effectiveness was evident in the refresher training programs I conducted for underperforming individuals within my cohort, resulting in an impressive 10.3% improvement in pre and post-audit scores.As a testament to my innovative thinking and contributions to the function, I was honored with the "Outstanding Contribution" award in Q2. Show less

• 

  Mindskillz

  Dec 2022 - now

  Manager:Training Consultant

  I am a dedicated Instructional Designer and Client Manager, responsible for orchestrating flagship programs and meticulously crafting workshop/session materials from start to finish.My role involves meeting and effectively managing the client's requirements to design content that aligns precisely with the desired program outcomes. This includes the creation of comprehensive Faculty guides, Participant guides, and relevant assessments tailored to the specific program's needs.To ensure transparency and accessibility, I design user-friendly dashboards that provide a concise summary of the program, allowing for efficient tracking and reporting.Furthermore, I excel in managing end-to-end training programs, following the widely recognized ADDIE model, which encompasses every phase from initial Analysis to final Execution.I have a proven track record of facilitating Soft Skills programs, both in virtual and instructor-led training formats, catering to clients across diverse sectors such as Manufacturing, Banking, Farming, Retail, and more. My expertise lies in delivering impactful training experiences that drive meaningful results for our clients. Show less