Gopi Venkatesan

Gopi Venkatesan

Service Engineer

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location of Gopi VenkatesanTiruvallur, Tamil Nadu, India

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  • Timeline

  • About me

    Supervisor at AGS health

  • Education

    • Bharathi velu Polytechnic College

      2008 - 2010
      Diploma in Electronics and Communication Engineering Regular/General High School/Secondary Diploma Program
    • Govt.hr.sec.school,R.K.Pet

      2006 - 2008
      Biology, General
    • Saraswathi Velu College of Engineering

      2010 - 2013
      Bachelor of Engineering (B.E.) electronics and communication
  • Experience

    • BPL Medical Technologies Pvt Ltd

      Jul 2013 - Feb 2014
      Service Engineer
    • AGS Health

      Apr 2015 - now

      Handling 60+ associates along with 2 Team leaders.Having frequent connect with Team leaders to ensure healthy environment in team.Ensuring daily/weekly/monthly deliverables.Monitoring and ensuring client SLA is being metHaving periodic skip level connect with associates to make sure that no gaps or issues in team.Sharing key reports to Manager. Handling 30+ associates team.Sharing key reports to Manager.Monitoring and ensuring client SLA is being met.Solving associates queries and problems in process. Identifying denial root cause and resolving the claims to get payment.Sharing findings and trends to team with help of Team leader to make the process simple.Helping junior associates to improve their skill in domain.

      • Supervisor

        Apr 2022 - now
      • Team Leader

        Sept 2018 - Mar 2022
      • Senior Process Associate

        Apr 2015 - Aug 2018
  • Licenses & Certifications

    • Business analytics with Excel

      Simplilearn
      Jan 2024
    • Project management 101: PMP certification training

      Simplilearn
      Jan 2024
    • Introduction to MS Excel

      Simplilearn
      Jan 2024