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Mohamed Arshad Akbar

Mohamed Arshad Akbar

Technical Support Executive

Followers of Mohamed Arshad Akbar586 followers
location of Mohamed Arshad AkbarAuckland, Auckland, New Zealand

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  • Timeline

  • About me

    Technology Leader focused on Customer & Employee Success

  • Education

    • Eastern Institute of Technology

      2019 - 2019
      Post Graduate Diploma Information Technology Overall Average of 82%

      Activities and Societies: "Student Mentor" Voluntary role to support and help international students academically and personally to settle and accustom to the new environment and study methods in the institution. Awarded as the best mentor for the semester.

    • Anna University Chennai

      2005 - 2009
      Bachelor of Engineering - BE Electrical, Electronics and Communications Engineering

      Activities and Societies: University Sports Team

  • Experience

    • Sutherland

      Jul 2009 - Feb 2011
      Technical Support Executive

    • Concentrix

      Feb 2011 - Oct 2015

      • Technical Team Lead

        Feb 2013 - Oct 2015

      • Technical Mentor & Subject Matter Expert

        Dec 2011 - Feb 2013

      • Technical Support Engineer

        Feb 2011 - Dec 2011

    • Sutherland

      Oct 2015 - Jan 2019

      • Customer Success Manager

        Sept 2017 - Jan 2019

      • Technical Team Manager

        Oct 2015 - Sept 2017

    • Concentrix

      Aug 2020 - Dec 2021

      • L4 Technical Support Specialist

        Sept 2021 - Dec 2021

      • L3 Technical Support Specialist

        Apr 2021 - Sept 2021

      • L2 Technical Support Specialist

        Jan 2021 - Apr 2021

      • Technical Support Specialist

        Aug 2020 - Jan 2021

    • Westbourne IT Global Services

      Jan 2022 - Feb 2023
      IT Service Desk Team Lead

    • New Era Technology NZ

      Mar 2023 - now

      • Project & Service Delivery Manager

        Oct 2024 - now

      • Technical Team Lead

        Mar 2023 - Oct 2024

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Mohamed Arshad Akbar
      Star of Agni Agni College of Technology Jan 2019 Provided to the alumni who have displayed recognizable growth and achievement in their personal career.
    • Awarded to Mohamed Arshad Akbar
      Circle Of Excellence, Inspiration Award Concentrix Technologies Pvt. Ltd. Dec 2014 This is the most prestigious award presented to 5 individuals across each region under different categories (Excellence, Inspiration, Innovation, Support Star and Team Champion) to appreciate their excellence by Concentrix Technologies Pvt. Ltd.
    • Awarded to Mohamed Arshad Akbar
      Star Performer Mentor Concentrix Pvt. Ltd. Feb 2012 The Best Mentor on the floor, who achieved and excelled all his metrics in a calendar year.