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Ershad Sumagayan

Ershad Sumagayan

Customer Service Representative

Followers of Ershad Sumagayan184 followers
location of Ershad SumagayanUnited Arab Emirates

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  • Timeline

  • About me

    Customer Service Representative

  • Education

    • Southern Luzon State University

      2005 - 2009
      Bachelor’s Degree Entrepreneurial Management

      Activities and Societies: Management Society

  • Experience

    • Sitel

      Sept 2009 - Jun 2013
      Customer Service Representative

      ● Took customer calls and provided accurate, satisfactory answers to their queries and concerns● De-escalated situations involving dissatisfied customers, offering patient assistance and support● Guided callers through troubleshooting, or using the products or services● Completed call notes and call reports as necessary and updated them in the CRM

    • Al Ras Building Materials

      Feb 2014 - Apr 2017
      Account Executive

    • Hotelbeds

      May 2017 - Jan 2021
      Client Relationship Executive

    • Hello Chef

      Mar 2021 - Apr 2022
      Customer Loyalty Representative

      • Provided an excellent customer experience on every interaction (telephone, email, and chat)• Delivered outstanding customer service by providing accurate, and complete service and offering clear guidance to our customers• Made outbound calls to new customers, as well as complaints follow up• Helped customers manage their Hello Chef subscriptions

    • FUN & SUN

      Jun 2022 - now
      Reservations Executive

  • Licenses & Certifications

    • Civil Service Professional Level

      Civil Service Commission, Philippines
      Apr 2009