John Howley

Experience

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  Special Service Systems

  Jan 1993 - Jan 1996

  Bank & Petroleum Liaison

  I was the primary contact for banks, their merchants, sales representatives and other assigned accounts. Duties included managing customer owned inventories of credit card processing equipment, resolving problems, technical and product expert and Leader of Quality Attainment Group.

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  Commercial Financial Services Inc.

  Jan 1996 - Jan 1998

  Account Officer

  I controlled delinquency of credit card accounts utilizing my ability to establish rapport and build trust in individuals and business customers. Use of proprietary software and Davox dialer.

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  Metris Companies, Inc.

  Jan 1998 - Jan 2000

  Collector

  Managed delinquent credit card account portfolios in a friendly and professional manner.Reviewed credit reports to assess the customer’s ability to pay. Specialized in 90,120,150 (Charge Off) day delinquent accounts

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  McLeodUSA

  Jan 2002 - Jan 2004

  Order Writer Specialist

  Created programming orders to process telephone switch changes, including moving service, changing call features, adding voicemail and recordings. Processed sales and solved problems for business customers. Software utilized: AS/400 software and Microsoft Office.

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  Dollar Thrifty Automotive Group

  May 2004 - now

  AR/AP/Credit/Collections

  System Accounting – AR Lead Clerk 2013- PresentAR and Payables contact for all Hertz Licensees in the U.S. and Canada. Duties include processing journal entries and uploading it to corporate servers. Research all licensee and corporate billing issues escalating questions to management as needed. Use of Microsoft Office 2013, and proprietary software for AR/AP journal entries, fleet movements, overdue rentals, thefts, fraud and corporate reports. Cisco Jabber.Credit & Collections – Account Representative 2008 - 2013Primary contact regarding billing of corporate customer accounts for Car Rentals, Property Rent, Parking and National Ad campaigns. Tasked with credit decisions for opening, suspending, and closing accounts. Maintained desirable delinquency account rates by developing relationships, resolving disputes or referring accounts to the Legal Dept. Mailing and emailing invoices.Software utilized to complete duties: Oracle - J. D. Edwards Enterprise One finance, TRIM documents, Metro-Goldwyn-Mayer Vendor Portal procurement, Expediapay procurement, Chevron Ariba procurement, and Microsoft Office.Risk Management – Damage Recovery Agent 2004 - 2008Contacted appropriate parties to investigate claims, review and verify documentation and submit to parties for damages sustained by company vehicles. I analyzed and interpreted agreements, estimates, police reports, and invoices in the negotiation and settlement of disputed claims. I skip traced and performed asset searches and tracked subrogation claims to ensure timely resolutions. Software utilized: Columbia Ultimate Debit Collections, Guage fleet, Fastlane counter-system, ROC counter-system, Webdocs documents, VAX fleet vauluations, York liability, Accurint skip trace, Choicepoint skip trace, Subrosource collections and Microsoft Office. Show less