Donica A. Parker PMP, CSM, MPM, MBA

Experience

• 

  Health Care Service Corporation

  Jul 2010 - Aug 2017

  • Managed infrastructure projects, with as many as 7 work streams, the enterprise infrastructure within the EPMO portfolio for Blue Cross Blue Shield of IL, TX, MN, NM and OK where their enterprise architect consists of over 173 applications (eGateway, Hadoop, BAM, BlueChip, ECO, BlueSTar, etc.)• In collaboration with project stakeholders, developed comprehensive project plans based on approved funding. • Project Planning: Create, build, update project schedules, project charter, project management plans, communication plans, and work breakdown structures• Effectively managed project work within project scope, budget, and timeline/schedule• Cost Management: Create cost estimate workbooks resulting in a project budget, utilize financial forecasting process, manage work effort, reconcile ETCs using Clarity/Open Work Bench according to PMO guidelines• Managed projects through all phased of the PMLC, manage project execution against the plan, ensuring infrastructure projects are compliant, obtain architecture board review approval and deployed on schedule according to specifications, ensuring requirements are met through Unit, System Integration (SIT) QA, Regression, and User Acceptance Testing (UAT)• Administer and track project cost for management reporting and cost control purposes• Manage, mitigate, and proactively identify, solve, and avoid issues before happening. Use PMO templates, tools, and methodologies to create Risk, Action, Issue and Decision• Presentation/Communication Plan: Create, present current project statuses and cost reporting to stakeholders, escalate issues that impact project delivery• Establish weekly and ad hoc meetings with project team, vendors, and customers. Facilitate and lead meetings with project sponsors, stakeholders, and steering committees. Prepare meeting agenda and meeting minutes, disseminate meeting material, store, and maintain project documents in the project’s repository Show less • Responsible for effectively communicating with Program and Project Managers/Project Leads throughout the project life cycle to ensure projects are on schedule, within budget and continuously aligned with business requirements• Forecast and Manage resources and ETCs within PPM Clarity and Open Workbench• Manage the Solution Delivery Methodology (SDM) process, ensuring quality through Unit, System Integration (SIT) QA, Regression, and User Acceptance Testing (UAT), ensuring infrastructure projects are compliant and obtain ARB (Architecture Review Board) approval• Coordinate and manage activities and resources in support of Information Technology Group projects that impact multiple departments, systems, and workflows with the use of Microsoft Office Project• Develop and maintain detailed project schedules with the use of Microsoft Office Project and Clarity• Participate in project team meetings (project development and status update meetings) • Coordinate and facilitate team meetings and maintain meetings calendar• Prepare and/or edit meeting minutes, presentations, and tables• Ensure adherence to deadlines of project deliverables• Create, organize, and maintain project documents, including, but not limited to Status Reports, Agendas, Minutes, Forecast reports, Variance reports, Risk/Issue logs and Action Item logs• Track and maintain project changes and procedures. Monitor and report on project issues and risks• Create project Teamrooms via Lotus Notes application; create, post and mange project documents within Teamrooms, grant access and establish rights of project members to the Teamrooms Show less

  • Project Manager

    Jan 2013 - Aug 2017

  • Project Manager

    Jul 2010 - Jan 2013
• 

  CPS Energy

  Aug 2017 - Apr 2018

  Sr. IT Project Manager

  • Managed resources, conducted capacity planning and lead cross functional teams from various areas of the business, project coordinators, developers, architects, Scrum Masters, business analyst, sponsors, subject matter experts (SMEs) business owners, business leads, IT leads, release coordinators, across all phases of the PMO methodology• Built schedules, integrated vendor project plans, and monitored workflow • Effectively managed IT projects utilizing SDLC (Software Development Life Cycle); requirements gathering, design, development, testing, deployment, and maintenance. Project Management Life Cycle (PMLC) consisting of extensive testing; Unit, System Integration (SIT) QA, Regression, and User Acceptance Testing (UAT)• Managed a high priority infrastructure project to decommission, migrate and/or re-platform (upgrade) over 865 servers, hardware, applications, networks, etc. • Provided project status reporting to project team, operating committees, steering committees, and executive sponsors utilizing PPM Clarity, PowerPoint and Outlook email• Present projects in ARB (Architecture Review Board), CAB (Change approval Board) and Phase Gate Approval Review Board • Conducted risk and issue management, with a good understanding of communicating and escalating to mitigate and resolve showstoppers• Managed the RFP and Vendor Management (Vendor selection, SOW, pricing negotiations, MSA, SLA and contracts) process• Contributor in the creation and deployment of the new PMO methodology Show less

• 

  Versant Health

  May 2018 - Apr 2019

  • Managed the IT components of the new health plan implementations programo Interviewed, hired, on boarded and currently supervise IT PM working on work streams of the programo Managed resource allocations and time charging for program implantations• Managed major upgrades and patches to the companies testing and production environment impacting more than 25 functional areas• Vetted resumes and interview project managers to fill PMO positions• Managed projects utilizing, waterfall and a hybrid of waterfall and agile• Developed and implemented process for requesting and on boarding IT contractors • Implemented ServiceNow pilot to users, facilitated weekly bug fix meetings with SNOW vendor, worked with Vendor to continue configuring SNOW tool to meet PMO needs• Developed and implemented phase gate and approval process across all projects to ensure discipline transparency and quality• Lead project status review meetings with IT leadership and project mangers• Created PMO portfolio dashboard within ServiceNow to disseminate to organization leadership, specifically speaking to red and yellow projects and mitigation plans Show less • Planned, developed, and Implemented HSP upgrade project• Managed the program and IT project efforts for the Amerigroup acquisition • Key player in implementing and rolling out ServiceNow to project stakeholders as a project management tool to manage portfolio, programs and project reporting, time tracking, risk management, budget, and forecasting.• Followed PMLC (Project Management Life Cycle) utilizing Agile methodology and Waterfall methodology where appropriate• Conducted project kickoff meetings; communicate individual roles and project expectations• Developed detailed project plans and schedules• Monitored project milestones and critical dates to identify potential risk to project schedule• Managed Defects in Jira and defect remediation with vendors• Provided project status reporting to project team, steering committees and leadership utilizing MS Project, Confluence, Jira and SharePoint/PWA, PowerPoint and Outlook email Show less

  • Sr. IT Project Manager

    Aug 2018 - Apr 2019

  • Sr. IT Project Manager

    May 2018 - Aug 2018
• 

  IHeartMedia

  Apr 2019 - Apr 2020

  Sr. IT Project Manager/ Scrum Master

  • Managed multiple projects and two programs totaling 8.5 million dollars utilizing NetSuite, CyberSource, AdBuilder, ServiceNow, SalesForce, Workday, Active Directory, AWS, EDW, X1, Hadoop, APIs, Riversand, MDS, Java and SQL• Drove project work to move applications out of the Enterprise Data Warehouse (EDW), building and implementing Application Programming Interfaces (API) to help streamline the exchange of data while adding value through a more efficient process and real-time capability• Managed project teams to improves the sales and traffic areas by upgrading and decommissioning hardware for over 2,000 users and strategically pushing new email retention rules to the entire sales division• Managed a program with 3 scrum teams that contributed to the delivery of a new product for the enterprise projected to a significant revenue stream• Managed the rollout of Windows 10 and Windows XP to all iHeartMedia’s markets• Requested to manage a high priority project to secure TeamViewer access via locking down Meraki(s) and implementing a DNS Blackhole on all machines as well the enterprise rollout of Teams• Worked closely with third-party vendors to develop and deliver the API functionality and ensure projects deliver according to the approved SOW, assist in the delivery of new and disposal of old hardware• Conducted resource planning, forecasting and managed the project budget for multiple projects• Attended scrum ceremonies from backlog grooming, sprint planning, sprint retrospectives and sprint demos• Identified and manage risks and issues to minimize the impact to projects and keep projects moving forward• Created status reports, change requests, project presentations, report out to the PMO utilizing ServiceNow and disseminate project information to executive leadership Show less

• 

  WellMed Medical Management

  Jun 2020 - now

  Sr. IT Project Manager/ Scrum Master

  • Requested to manage the first agile project within WellMed with high visibility due to my success on previous projects and my experience in managing agile projects and scrum teams• Managing a high visibility program where development and testing is conducted by four scrum teams (3rd party vendor scrum team, offshore development team and two internal scrum teams)• Managing the Provider Portal portfolio deliverables across the enterprise, understanding ePRG work effort, resource needs, delivery dates, ensuring commitments are met, risks are identified and mitigated and report status to leadership• Utilizing my project management expertise and leadership skills to deliver IT Projects for WellMed on schedule and within budget• Creating and executing project plans while identifying and managing risk and issues ensuring the project moves forward• Effectively managing project budgets and forecasts • Facilitating project meetings and attend portfolio steering committee meetings to socialize project status, ARB meetings to obtain architecture buy-in, CAB meetings to get go-live approval, gather appropriate approvals and ad hoc meetings escalate issues to project team and leadership• Lead a scrum team of 15, facilitating scrum ceremonies (daily standups, internal demos, retrospectives) and a participant in sprint planning, refinement, release planning and demos to the business• Successfully managing stakeholder engagement to ensure effective communication that the project is meeting scope objectives and aligned with organization goals• Managing projects using ServiceNow, MS Project, MS PowerPoint, SharePoint, WebEx, Teams, Rally, Smart Sheet and OneNote Show less